Marriott International reviews

The training is awful (expect to learn EVERYTHING from hours of computer training). The software they use for reservations only uses keystrokes and is rumored to be from the 70s. It is a black screen with green characters (nothing more updated than that), and getting things to go from online to in the system is just impossible. Often the reservation system would overbook itself? Why does this even happen? Now I am having to confront customers walking in to check in and tell them their room is non existent because of our reservation system? Horrible...

It's a call center style job. The phone calls are practically nonstop and a solid percentage of them are very angry, very mean customers ready to unleash all their frustrations on you. Most people book hotels online, so if they're calling, it's most likely because of a problem. I've worked tons of customer service roles, but something about being over the phone makes customers feel like they can be especially nasty. Also, tons of technical problems with the equipment.