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      Marriott International

      Engaged Employer

      Marriott International reviews

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      3.9

      71% would recommend to a friend

      (18,800 total reviews)
      avatar

      Anthony Capuano

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      5.0
      Jun 16, 2008

      A a great company, an industry leader and the bearer of a proud tradition that has not lost it's way. industry leader

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great focus on core business of lodging and a desire to remain ahead of the curve or at the very least, stay competitive when it comes to adopting new business strategies and trends. Marriott does a great job of recognizing and promoting talent from within - I literally went from entry-level to Department head in less than 3 years. The hospitality business in general is not for everyone but if you are inclined to love it, you will like Marriott more than the other choices in my opinion - better than the franchise management companies that I've had experience with for sure. Please note that all of my experience comes from working at full-service Properties, I can't really speak at all to the experience of Limited Service associates and managers.

      Cons

      The Hospitality business is subject to the whims of the economy so that is tough - not only do bonuses and such rapidly shrink away but contingency plans wait like wolves at the door when travel (and, of course) revenue drop off as companies tighten the belts. Also, to advance to bigger and better things it is often necessary to move to larger markets and often this means places like Orlando or resort areas that are nicer to visit than they are to live in. Since Marriott is a largely de-centralized company when working at Property level you feel a bit isolated if you are not afforded the opportunity to attend training and conferences.

      5.0
      Jun 16, 2008

      Marriott was an awesome place to work!

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Marriott was an awesome place to begin my career. I started out as night auditor and worked my way up to sales manager in a few short years. My General Manager was an awesome mentor and leader. I still contact him to this day for advice. He afforded me all the training I needed and then some. He had a great way of motivating his employees and really promoting teamwork. Marriott really promotes customer service and focuses on the guest and their needs. The other great thing about Marriott is that they employee is empowered to do whatever it takes to please the guests.

      Cons

      There aren't very many things I can think of that are downsides of Marriott. If I had to say one thing it might be that they were too lenient on their employees. Some of the housekeepers there got away with a lot of things and really got a lot of time of work. Now don't get me wrong, they did an excellent job, however they were very spoiled. We also had a high turnover rate, but I think that is the standard in the hospitality industry. The only other thing would be renovations to the property I worked at; we desperately needed some!

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      ReviewsMarriott International reviews

      Glassdoor has 21,379 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.