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Marriott International

Engaged Employer

Marriott International reviews

3.9

71% would recommend to a friend

(18,801 total reviews)
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Anthony Capuano

78% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

19K reviews
5.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Marriott was an awesome place to begin my career. I started out as night auditor and worked my way up to sales manager in a few short years. My General Manager was an awesome mentor and leader. I still contact him to this day for advice. He afforded me all the training I needed and then some. He had a great way of motivating his employees and really promoting teamwork. Marriott really promotes customer service and focuses on the guest and their needs. The other great thing about Marriott is that they employee is empowered to do whatever it takes to please the guests.

Cons

There aren't very many things I can think of that are downsides of Marriott. If I had to say one thing it might be that they were too lenient on their employees. Some of the housekeepers there got away with a lot of things and really got a lot of time of work. Now don't get me wrong, they did an excellent job, however they were very spoiled. We also had a high turnover rate, but I think that is the standard in the hospitality industry. The only other thing would be renovations to the property I worked at; we desperately needed some!

2.0
Jun 14, 2008
Recommend
CEO approval
Business Outlook

Pros

Get to meet all kinds of people, discounted stays on property and other brand hotels. some staff members are fun to work with, get free meals breakfast and dinner if working during time meals are surved, great area close to the airport, diverse atmosphere

Cons

No room for advancement, harsh critiusm, have to work nights and holidays, mamagement worries about mangement not the common worker, a lot responsibilities for horrible pay, miniumal work staff for work load, hardly get breaks, unfair treatment and favoritism, gets calls on day off from mangagement who ask how to do things they should already know

2.0
Jun 13, 2008
Recommend
CEO approval
Business Outlook

Pros

The company believes in promoting from within when possible. This allows you to start as an hourly associate and promote into management and from there into senior management. The Marriott believes in consant training of it's work force to ensure their associates are kept up to date with the latest in hospitality. There is still a sense of family in most hotels and associates and managers tend to genuinely care about each other. There has definitely been some improvement over the past 5 years in the concept of balancing work and family life. Some are allowed to telecommute or work remotely, however this could be embraced by more of their hotels.

Cons

The company does not pay as competitively and tends to pay on the lower end of the scale. This can make it difficult for those that are single parents, or working in high cost of living areas. The company also seems to be losing focus on the core values that built the company into what it is today. Mr. Marriott Sr. believed that you take the best care of your associates and they in turn will take the best care of your guests. The guests will return because of the hospitality and service they received which will provide the revenues needed for the stockholders and investors. The company is now at the point where the bottom line is really all that matters, at the expense of their associates and customers. It's a shame that this company seems to be losing sight of why we are in the hospitality business.

Viewing 18784 - 18786 of 18,801 Reviews

Glassdoor has 21,380 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.