Morgan Stanley reviews

Had to use our personal cellphone and computer for work, PROCESSES ARE OUT OF DATE. They need a more efficient way to resolve clients issues... You have to go through 10 different channels to find the solution to one problem. There is no help desk, all questions are asked and answered through skype.. There can be up to 100 people in the chat at once, questions get overlooked, and take too long to be answered. Meanwhile, you have to keep checking in with the client, which makes them frustrated, and makes you look like you dont know what you are doing. Reaching out to the branches are a JOKE, most of them don't answer! Lastly, the Financial advisors are rude to the reps... We were expected to remain professional, but the advisors talk to you like you are subpar, as if you dont work for the same company! Morgan Stanley should hold them to a higher standard of professionalism. When expressed to team manager, they act as though you should be understanding because of their workload, as if it wasn't a very stressful job for ALL OF US! The wage needs to be increased for all that you are required to do!

-They put all the time and effort into you for the first 6 months, and then could care less about you once you leave training. -Raises are nearly impossible to achieve/receive in the office. While the Service/Operations side of the office receives a yearly cost of living raises, FAs at the MSVA, CAC, VCS only receive raises through promotion. -Management expects you to be happy with having the same salary, even as the cost of living of the Phoenix area has increased 10% since the office opened in July 2018. -Only one raise has been offered across all employees in over three years -Promotions/raises primarily involve office politics. -Bonuses and Raises are solely based on discretion from management, not on stats. -Management provides no positivity in the workplace. No free breakfast or lunches, no professional head shots, no stock plan, reducing lunch breaks from one hour to a half hour, etc. -While Morgan Stanley will receive certain benefits, those benefits do not apply to the MSVA, CAC, VCS, such as covering work at home expenses, receiving the company wide bonuses, having $0 commission for trading, etc. -While it is a Sales/Advisory Role, the job is heavily surrounded with Service Tasks. Expect to complete every transaction, document, sale, purchase, processing, etc. yourself.