After COVID avoid working here.
Pros
Good benefits and work from home for those looking for that but that is about it.
Cons
The moment their stocks went from about $95 a stock to over $300 a stock they no longer care about the employee but about the stock holder. They talk about about caring about your health and financial wellness but this is simply no true. They have changed stats to make it where the only thing that matters is how many customers you help, more of quantity over quality. They release products that are not completed and leave front line employees to deal with the issues and the angry customer. We are not allowed to hang up on abusive customers but only report them after the call. You can literally have every number great but if your handle time is bad you will get fired. They do not care if you have the best knowledge of any customer service agent in your team or how happy you keep customers, if your handle time is high you will get fired. They will also blame you for technical issue with the equipment provided to you. If the laptop given to you is so slow that your calls keep dropping or it add to your handle time with a customer, guess what? It is your fault. When you contact IT to solve any issues, it never gets solved but because of this you are not able to work, guess what? It's your fault. When it comes to moving up in the company, hiring is about how much you are liked by the hiring manager vs how much you qualify for the position. I have 6 years of sales experience however the people that got the sales jobs have none yet were cool with the managers, same as supervisor positions. PayPal no longer cares about their employee or truly assisting customer, I no longer even use PayPal for my own business. They talk about inclusion yet it seems odd that a lot of the people being let go seem to be people of color, maybe Mr. Schulman should take a look at that before yelling out that his company embodies inclusion. If you care about your sanity and your mental health please avoid this place like COVID. I became suicidal because everything was our fault and never GCS upper management that I am pretty certain they have never ever worked front line a day in their life.
