Promotion is nearly impossible. I have never seen anyone promoted in my 5 years. HR is invisible, perhaps they do not exist. If you have a bad supervisor your life is hell and there is nothing you can do about it because management does not listen.
Management is completely incompetent. They make vague guesses as to company direction and do not listen at all to the people who actually do the work. This last year has been a disaster. We have been forced to make thousands of pointless phone calls to customers though the actual people doing the work agreed unanimously it did more harm than good, finally after losing millions to fraudsters and completely alienating the staff, they have gone back to the original policy.
Pay Pal has a very real class system, and fraud agents, along with customer solutions are the untouchables. Your supervisor is your slave driver in a very real way. If he or she is bad, too bad for you because his manager is going to do nothing.
The pay is okay but it never gets any better. For someone with a college degree, it is a very bad decision to work here. Personally I have a BS and have applied several times for internal openings and have heard nothing, not even a "Thanks for applying" from HR.
It is actually worse than what I have described. Do yourself a favor and do not work at PayPal Omaha.
