Paychex reviews

Pricing can be much higher than competition at times. Local management seems incompetent in many areas. Cutomer service turnover hurts customers

Unfortunately it all comes down to the particular office you work in and your direct manager. If you have a bad manager, you are stuck. Upper management and HR will accept your complaints, but nothing will be done. After I was there for a while a bad manager came in and his entire team quit within a year. He had 100% turnover in one year. All of the reps complained to upper management but nothing changed. You will see mixed reviews - Paychex Great and Paychex Horrible - it's all about the District Manager and Zone Manager . Please note that there are different divisions: CORE payroll, MMS Payroll, HR Premier and 401K/FSA - each divisions has it's own District Manager that you report to. Best advice is to listen to your instincts when you interview. See if it feels like a bad office or manager - or if it's good. Keep in mind management staff can change. A previously bad office can become a great office when there is different management.