Paychex reviews

3.1

45% would recommend to a friend

(5,995 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Direct leaders are great Benefits are ok

Cons

Company has gone downhill. Training for new reps is terrible and causes many service issues. Focus on AI and acquiring large revenue clients is taking away from the personal customer service element towards small businesses that was the foundation of the company. Employees feel disposable now.

2.0
Dec 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Car allowance and cell reimbursement

Cons

All sales , didn’t matter what was right for client goal was sell a plan at all costs

Viewing 211 - 213 of 5,995 Reviews

Glassdoor has 6,167 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.