Qualtrics reviews

3.6

62% would recommend to a friend

(2,600 total reviews)
avatar

Jason Maynard

43% approve of CEO

43% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,600 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Nov 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Lots of free food and free tickets to the Summit concert every year

Cons

I waited over a year to write this review to see if my hatred of Qualtrics died down, it hasn't. I moved from out of state for the job, one of the first people in the sales department to do so, and I regret it. Qualtrics seemed like the perfect company at first. Seemingly fun culture, cool location in the mountains, and a real opportunity to make something of myself with an up and coming tech company. That lasted a few months, I had one of the last glimpses of the company it used to be. As an Account Executive at Qualtrics I was treated like absolute garbage. There is zero training. They mainly hire entry level sales people right out of college with little to no real experience, do not provide those people with training, and expect them to function as experienced enterprise sales reps within a few months. They don't invest in their team and are unrealistic about ramping. The team that I was stuck on was mostly unfriendly and unsupportive. Management ruled through fear, constantly making me feel that I'd be fired at any moment. I also had 12 territory changes in 12 months. As soon as I'd start to develop a territory and make some headway they would take it from me and give it to someone else. I would then get to see someone else close my deals and collect my commission. The one time I brought the problem up to management that person ripped into me and said if I didn't like things I could try my luck somewhere else. Meanwhile I would see people who were part of the "in crowd" be handed deals they didn't actually work to close (because management was compensated when their team members hit quota more than if they closed those deals themselves) and those people were making great money and being promoted, despite not actually working for it. I almost went broke working there. I was depressed and hated going to work every day. I lost all confidence in myself to be a salesperson, in no small part because my management told me I sucked at it. After I was put on a PIP (A "Performance Improvement Plan", which has nothing to do with improving performance) I quit. Im now one of the top reps at my new company and turns out my problems selling at Qualtrics legitimately had nothing to do with me, I've heard the same thing from numerous other friends who have left Qualtrics and gone elsewhere and are thriving. And I hear that frequently because Qualtrics is losing anywhere from 20-50 employees per month. I love my job now and that makes me even more bitter about what Qualtrics put me through. It was unnecessary. I continue to hear about my friends who struggle there, people who are treated poorly and without basic respect on a daily basis, and who were blatantly lied to about the job and their trajectory by the Qualtrics recruiting team. Stay away from this place at all costs.

1.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

A kid job best staffed by recent college graduates. If you are a recent college graduate, and want to have your soul sucked out of you while always maintaining a smile and constantly publicly professing how awesome Qualtrics is, this is the job for you. Also, if you love to replace all 'K's and 'C's in your communications with 'Q's instead, this is also the right fit for you. If you love to work your tail end off with little to no recognition (financial or otherwise), this is the right job for you. If you love to always have the taste in your mouth that you are working very hard to make a couple of people very rich, this is the right job for you. If you love having constant change in management and senior management, with almost 100% of these "leaders" coming from outside of the company, this is the perfect job for you. If you like to be more knowledgeable about all things Qualtrics than your boss, this is the perfect job for you. Oh, and if you like skateboards, basketball courts, flat-billed hats, arrogance, and free cereal, then you should look no further than Qualtrics.

Cons

Hmm, where to start? Let's start with the fact that multiple employees are asked, often, to submit reviews to Glassdoor to "drown" out negative reviews. I have no doubt that this review will be followed by multiple super positive and happy posts about why Qualtrics is the best place on planet earth to work. Such manipulation and deceitfulness is par for the course at a company that claims to help other organizations solve employee engagement problems while having some of the most disengage employees I have ever met. Key questions to consider when thinking about working at Qualtrics: Why is turnover so extremely high at Qualtrics? Over a five year span, we are coming up on near 100% turnover... Why is pay so low? Why are there no real career progression opportunities? Why is all senior leadership so arrogant, and why are they so inaccessible to employees? Why are all leadership positions staffed with external hires? Why does so much favoritism exist in a company that professes merit-based recognition? Why have four executives left in the last four years?

2.0
Apr 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Qualtrics is easily one of the Utah business world's greatest success stories. Few companies have achieved the profitability, growth, and industry-changing accomplishments as the Q. Most companies pale in comparison in terms of excitement, energy, and smart, think-on-your-feet people. I would pit almost any Qualtrics employee against any other company's work-force and 9 times out of 10, Qualtricians would win. I love the people there and still consider some who continue to work there, very close friends.

Cons

Qualtrics attracts young, high energy, and entrepreneurial people. Unfortunately, these people typically lack experience and therefore the savvy necessary to know when they've been taken for a ride. The sales side of the company can be lucrative, I admit - and Qualtrics will argue that their low salary, "high" commission model rewards those that "bet on themselves". The problem with that idea is that Qualtrics also has the responsibility to bet on its employees. The company takes absolutely no risk in hiring because its compensation is so low. Even if you are able to claw your way to high paying commissions, you have 1) spent at least 2-3 years getting there (years you could have been getting paid literally 3X the base salary plus double digit increases in commission at almost any other local company), 2) you would have done so working 60+ hour weeks with little to no real account management support and 3) you risk being put in a sub-par region and expected to hit the same quotas and as a result miss out on promotional opportunities that your peers who were lucky enough to be put in New York were able to get while you scratch out a living in Arkansas. Leadership will tell you my attitude is poor. They will talk about how difficult it was for them to get to where they are and promise similar opportunities for you in the future. The problem with that line of thinking is that their struggle resulted in major share percentages with massively high salaries. Very few, if any, people hired after the basement or "across from the practice field" days, will ascend to that level. Can you become a Regional Lead? You bet. But if you think you'll be allowed into the inner circle, you'll be sorely disappointed. I also found a great deal of frustration when it came to nepotism. When you run a billion dollar company, you no longer have the luxury to give hand-outs to your friends who you play basketball with on the weekends and give front row tickets to at BYU games. This is unprofessional, dishonest, and morally negligent. People should be rewarded on merit, not simply because they helped you win your church ball tournament with a killer J. If you want to run the company by working people for what equates to minimum wage, filling in the gaps with empty "benefits" like cereal, and promoting based on tenure rather than talent, that's fine. It's your company. Just have the balls to admit it. Don't put yourself in the same category as your employees. Most of them will never be worth hundreds of millions of dollars. They will, however, work just as hard as you. Yes, they will and do. I don't care how many private jets you take. And no, you didn't take a massive risk by starting this company. "Bootstrapping" for the Q equates to having a lot of family money that could be independently invested without real risk. When you start working a 60+ hour work week for a company that pays you a 36K salary and who tells you to "invest in yourself" to make a livable wage - when you do that for several years and simultaneously start a billion dollar company, then you can give yourself a pat on the back.

Viewing 31 - 33 of 2,600 Reviews

Glassdoor has 2,853 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.