Qualtrics reviews

3.6

62% would recommend to a friend

(2,601 total reviews)
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Jason Maynard

43% approve of CEO

43% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,601 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Oct 13, 2023

Qualtrics USED to be a dream place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The best thing about Qualtrics is and always will be the people - Great perks and office space - There used to be incredible room for upward mobility and growth - If I was writing this review 4 years ago it would be very different. Pre-acquisition Qualtrics was a very supportive and great place to work generally

Cons

- Leadership is totally out of touch and doesn't give a crap about lower level employees. - Instead of cutting the CEO's disgustingly high salary, they laid off 15% of the workforce with an additional 10% to come. - They preach diversity but couldn't care less. They cut their entire DEI team and the high level people at the company are primarily all white mormon men. Women and BIPOC people are grossly underrepresented. - They will not consider hiring people who do not have a 4-year college degree which is a really outdated and classist practice. - The general vibe especially in the Utah office is cult-like and oozes toxic bro culture. - Mormon culture seeps into company culture and is uncomfortable for non-LDS - The general strategy for where the product is going is a total mess and real innovation is extremely hard. It's more arguments than productivity. - Because of terrible leadership moral is at an all time low - Back in the day, I would've recommended working at Qualtrics to anyone. But as it is today, stay away.

1.0
Mar 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Very professional, respectful words towards employment by management at all levels. You'll never hear anyone speak rudely, and praise is given upon milestones, albeit almost as emotional blackmail to keep you working ridiculous hours.

Cons

Words aside, actions show some pretty clear callousness towards engineers by middle and upper management. 1) Frequent separate off-sites and meetings between upper and middle management to form plans and deadlines, which engineers don't get any say in sanity checking. (Maybe we get a glimpse in "view-only" documents when they're done?) 2) No say for engineers in coming up with deadlines, which are crafted and presented to us as fait accompli even when they're pushing us to our very limits. I find this extremely disrespectful. We have to actually implement this, often to the sacrifice of our family or personal time. Why do we get the least say on estimating the workload when we have a better idea? I can understand product priorities/directions coming from above, but it is absolutely ridiculous that you assign work demanding so many hours a week to be at "standard" level. 3) No respect for work life balance or recognition of extra effort. 50 to 60 hours weeks at a conservative estimate, including off-hours deployments, on call and weekend coding. And this is considered "standard" effort, it's not even enough to move you close to promotion or advancement by default. 4) No regular indexed salary raises, even though cost of living is going up in Provo valley (look at the real estate prices). You only get a raise upon your promotion every few years, which is likely to not greatly exceed how much cost of living has gone up since then. 5) Huge reliance on the "imposter syndrome" in engineers - "if you're not able to finish the deadlines we set for you in 45 hour weeks, it's because you're inefficient or made mistakes". Hello, coding is a creative, complex process! You're taking advantage of people's desire to do well to drain the life blood from them. 6) The initial engineers who joined qualtrics 4-5 years ago are amongst the worst perpetuators of this culture. It's one thing to have this lifestyle when you're a company with only a few dozen engineers, and these kind of hours/demands can actually get you advancement. When you have hundreds of engineers, pushing this culture to them when advancement is slower is exploitative. 7) You have cockamamie idiotic company wide OKRs presented like "increasing output per engineer by 40%". I kid you not. If that isn't a huge red flag for a "work your employees like dogs" without respect for their worth, I don't know what is.

1.0
Sep 15, 2018
Recommend
CEO approval
Business Outlook

Pros

-Free cafeteria-quality food in office (if you're standing in line early enough) -The company seems to be doing well

Cons

-Among the worst corporate culture in tech. From top to bottom, the Seattle office is filled with ex-Amazon managers. They brought over the toxic culture rewarding backstabbing engineers, management driven by short-term metrics, and abysmal work-life balance -Inexperienced people managers with no management aptitude -Experienced manager with no management aptitude (i.e. micromanaging directors)

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Qualtrics Response
7y
We appreciate your review and your advice. We do understand this is your perspective and would love to understand more about where this experience is... It does look like you are a former employee so normally we would encourage you to reach out internally so we can adjust your situation and evolve to improve it. Please feel free to reach out to our recruiting or people ops as we are always looking to improve and certainly do not want a toxic culture for anyone or from anyone's perspective.
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