Qualtrics reviews

Company : -Internal processes are terrible. It is very difficult to work with other departments, and no one ever seems to confidently know an answer so usually you go with the best guess. - Leadership talks about being transparent but so many departments and employees get blindsided. (We just did a layoff and for an employee experience company, it was performed in a terrible way) - Moving all support and engineering to 3rd world countries post layoff. - There is definitely favoritism and it is clear with leadership promotions and book distribution. - The office environment is a lot of drama with a lot of immature/early career employees. Sales role: Quotas are unachievable and barely anyone hits accelerators - which is by design. On average, in the 3+ years I've been here, on average I would say 10% of fully ramped AEs hit a quarterly target. (There are so many ramping reps that leadership would say its 50%+ but that is mostly made up of SDR promotes selling 10K in a quarter.) - Sales leadership keeps moving the goal post by trying to add verticals, then changing their minds, adding new AE roles and breaking off what products AEs can sell, then scrapping that 6 months later and reshuffling your book. - Most frontline managers are weak and cannot help you close deals and simply ask what you are forecasting (which for some teams is bugging you weekly but most it's monthly even though your quota is an annual quota. - Layoff got rid of 75% of our pre-sales support. - As a sales org, we've only reached our target quarter number ~10% of the time.

Where to start? When I first got to Qualtrics, my manager was great. Then he left. Then you started seeing other managers leaving. They must have seen the writing on the wall before the company hit us with huge layoffs and sending our jobs to other countries. This is and will be a different company over the next few years. There may be additional layoffs and benefit cuts. The PE firm is obviously keen on cutting costs at all costs. I happened to be part of a group that was having my job outsourced. They offered us a bonus and severance to stay at the company to help transition our jobs to employees in foreign countries. Then, they changed the terms of what they had originally offered. They waited multiple days to send us a contract with terms that were different from what we were originally told and with lower severance. Middle management and your colleagues are great, although I expect this will change with expected high attrition rates. Leadership likely needs to be changed for anything positive to happen here. The promotion cycle is horrible. They used to do it twice a year and they are now changing it to once a year. This will make it more competitive and harder to get promoted. Typically unless you're doing A LOT of extra initiatives on top of your current job you won't even be considered for promotion and even then, I was turned down for being a top performer.