Qualtrics reviews

3.6

62% would recommend to a friend

(2,603 total reviews)
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Jason Maynard

43% approve of CEO

43% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Dec 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Honestly, I cannot think of any

Cons

- The product is a sham. This company is a sales and marketing company first and foremost. They fail to fix product issues that have been causing customers pain for years, and then go market and sell new product features they have yet to build (vaporware demos). The roadmap priorities are based on shiny objects/flash, not what will truly deliver on their experience management promise. SAP buying them was based on this value promise that they cannot actually deliver on. There is no XM. They get you in with decent salary, but good luck on getting a raise. Ever. Even if you are rated a 5 out 5. Run by too many unseasoned, unprofessional leaders who don’t have a clue how to actually lead and show up. There is no real strategic plan. And they do lip service to the employee experience, but the actual processes are biased and demoralizing. Ask anyone about their promotion process! Truly one of the worst employee experiences ... sadly ironic given they are an experience management company. Sadly, they have hired a lot of very young people fresh out of college or even older ones who have worked at horrible places so they don’t really know what real leadership is. Time and time again, I hear people complain about how demoralized, undervalued, and poorly treated they feel, yet everyone pretends it’s a great place.

1.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

1. These folks really know how to apply lipstick on the pig. (e.g calling themselves XM when its really a survey company) 2. Probably good brand to have if you are looking for jobs in Utah

Cons

1. its becoming more political 2. Mostly sales driven so anything to meet quarterly revenue...Rest of company is slave to sales 3. In IPO prep mode so no real innovation (basic strategy is keep blowing the XM bubble till and then half management will leave and then innovation will kick in) 4. IPO will continue to get delayed since CEO does not want to lose control

1.0
May 9, 2016

Meh

Recommend
CEO approval
Business Outlook

Pros

Great holiday parties. Uh-ma-zing. Seriously, the best. Energetic CEO. I eat cereal for free every single day.

Cons

Where do I begin? It can't be overstated how poorly Qualtrics pays its employees, even for Utah. I guess all that money went to the holiday parties (see above). Not only does Q not pay its employees, it doesn't value them much at all. I've had two great coworkers laid off in the past few months for no reason at all. They were great people and good performers. Clients loved them too. Worse yet, the layoff was a complete surprise to them - everyone knows that good leaders don't let someone go by surprise. It should have been on their radar through performance reviews, but it wasn't. Completely demoralizing to the group. Client Success is a terrible team to be on. New management of this team care only about adding to the bottom line. We are more salespeople than trusted advisers. We work for managers, not leaders. There is no excitement here, only quotas and performance reviews. No career advancing - it is literally a dead end for me. I wish I had never come. Sales people are gods at Qualtrics, and everyone else supports them. Even Legal, or Finance, who hold fancy degrees, play second or third fiddle to the high school GED Provo-allstar who met his quota this quarter. It's exhausting. Avoid it. Not a happy place to be.

Viewing 64 - 66 of 2,603 Reviews

Glassdoor has 2,856 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.