Qualtrics reviews

3.6

61% would recommend to a friend

(2,603 total reviews)
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Jason Maynard

38% approve of CEO

42% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Oct 13, 2020

Very mixed rollercoaster

Recommend
CEO approval
Business Outlook

Pros

People here have been extremely supportive of my personal career development. This has been the primary reason for me staying at Qualtrics given the cons outlined below. Our high growth environment means there are many personally fulfilling, high impact projects that lead to a fun workload.

Cons

TENURE BASED PROMOTION AND RATING SYSTEM. We tout being a meritocracy (to the point it was included in our prior S-1), but this is simply not true. You have to be in level for 2 years before becoming eligible for promotion (the promotion cycles are 6 months apart). By being in level 2 years, I literally mean 2 years - I started in October 2 years ago, the same month as the promotion cycles, but they cut off to the exact day so I'm not actually eligible. While there is an exception process, it is notoriously impossible to get through. Additionally, the rating system is also tenure based. For the first rating cycle, even if your boss tells you that you've outperformed expectations, are ramping extremely quickly, and delivering high impact, you can still only ever get "meets expectations" (my boss had directly told me she thought I deserved higher but couldn't give me anything other than meets since I was only 6 months into the job). Even more unfortunately, this has a direct impact eligibility for the exception process, enforcing the tenure based cycle. The early indication is we're being ripped off in our share conversion ratio for going back into an independent company. Decisions are made by a small few in the organization. No permenat WFH options. Post-COVID, this might be the straw that breaks my back and forces me to leave for somewhere else. Communication is lacking. For example, we've made a statement that we want to lead the industry in slowly returning to work. However, it's now 2 months from our return date and all the big tech companies have pushed out into mid-2021, yet there's been crickets on what our plan is. One of many examples. VERY political for a company of our size (this was the case pre-SAP). Biggest surprise.

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Qualtrics Response
5y
Thank you for taking time to leave a review. While a person’s time in a role may vary, we don’t have a flat 2-year rule. In our earliest career levels, people can be eligible in as little as 9 months. But the expectations for time spent in a role exist because we think of promotion readiness as sustained high performance. We know it takes time to ramp, grow through a level, and show that you’re ready for a level-based promotion. We’ve benchmarked our timelines with similar companies and set our trajectory here is ahead of market. Since this review was left, further information about our return to office has been shared, and if you have further questions, we would encourage you to reach out to your local HRBP for clarification.
1.0
Dec 6, 2017

Sales above all else

Recommend
CEO approval
Business Outlook

Pros

High hiring standards lead to amazing co-workers. Smart driven people on the front lines. Amazing culture, transparency at the executive level allows you to really understand where the leadership is trying to take things

Cons

Because of the executive transparency, it is obvious that the number one priority to leadership is revenue growth at all costs. As I write this we have 700+ sales reps to only ~350 engineers.....let that sink in. Now because revenue growth is placed of above all else, numerous unneeded stressors are placed on all departments: - Engineering is worked to death to build new features and functionality to meet the growing list of new client expectations. - Support has no visibility to the intricacies of newly sold, highly complex, deals which limits their ability to actually assist with client issues - Client success is forced into a position of having to manage client expectations of quality/value the product delivers rather than helping the client maximize it. - Implementation has an enormous backlog and pressures consultants to simply work more to cover the gap the transparency in TACOS is nice but you know whats really missing from the companies core values that you see in most other successful tech companies?: an emphasize on QUALITY. you'd think a company trying to position itself as a leader in product/brand experience market would understand the number one contributor to a great experience is the product or service actually meeting the needs of the customer. The insistence to sell at all costs, even when the company is not capable of delivering a polished, supportable, product, is the root cause of almost every con you'll see in every negative review on this website

2.0
Feb 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Friendly work environment. Lots of new product development in Engineering. Quarterly review cycle and quarterly bonus is good.

Cons

Low vacation days and no rollover of either vacation or sick days. Only way to get salary increment is through promotion which is hard if you are already in a senior position. There is a quarterly bonus but that's based on your base salary so if base doesn't grow you cannot grow your income.

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