Qualtrics reviews

3.6

62% would recommend to a friend

(2,604 total reviews)
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Jason Maynard

38% approve of CEO

42% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Feb 13, 2018

Research Services Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can bring your dog to work. Casual dress environment. A lot of free food. Great Product.

Cons

Unfortunately my experience at Qualtrics is not unique. By the time I left it had become the most toxic environment for me to be in. Recruitment: Be sure to do your own research on job titles at Qualtrics. Reach out to someone on LinkedIn to find out what the job description really is. Recruitment doesn't know the day to day details of your job and a lot of the time you get sold on a job that you didn't sign up for. Onboarding: This process can be really intimidating especially when you are being hired on with another 20 employees and nothing is organized. In research services your job is to work with "existing clients". There is a finite pool of those companies and a growing number of AE's. As a result you spend most of your time looking for existing clients that do not already belong to another Research Services Rep. Towards the end of your training/onboarding you should receive a book of business. Notice I say should... You may receive this anywhere from 2 weeks to 2 months later than you are promised and it is likely that the accounts in your book are unworkable (no longer have a license, are a single user account, etc.). Even though your book of business may not be accurate (if you have received one at all) you are still expected to hit your quota (either $10K, $30K, or $50K depending on when you promote to a PR1). Promotion: In this role you will be assigned to a team which will be lead by a team lead. Some team leads are great, provide great training, and have great experience for you to learn from. Those are few and far between. For most managers (team leads) this is their first time managing and the fact that there is no HR department really is a recipe for disaster. This company has over 1,500 employees and no HR department... that's a lawsuit waiting to happen. I have heard everything from people being personally insulted by managers to cases of sexual harassment. Watch out. Culture: Honestly, the culture can be toxic. You will hear managers and their bosses publicly denouncing people for leaving the company. Also, if you plan on leaving do NOT put in your two weeks. Tell them that you are quitting on your last day. Multiple people have been asked to leave (even escorted out) when they have done the courteous thing and given management two weeks or more to make a transition. Managers forget that they should be working for their team. You will hear most people talking about looking for other job opportunities within your first month of work there. There are also individuals there who love to gossip. Operations: .....are a mess. In my opinion the company is trying to grow as fast as it can (IPO on the mind) and your personal success as a sales rep is not a priority. If they need to hire 50 new people to meet their numbers they will and if that hurts the existing employees because there are not enough accounts to go around then that's too bad.

1.0
Sep 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits and flexible schedule. Qualtrics has a beautiful office with many employee perks like catered food, gym, child playroom, snacks, etc. They also host amazing events.

Cons

Do not join the EX team! Bad leadership, vision, and metrics. Even though we use our own survey technology to gather employee feedback, upper management didn't make the necessary changes to save a failing team. Our team was eventually diminished after they realized they messed up and screwed over all the account executives that joined the EX team in 2016-2017.

4.0
Apr 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Qualtrics is a fast-growing company with a bright future and a really solid product. The foundation of the company is strong, and they've done a pretty good job of adding a blend of homegrown and industry executives to help the company scale.

Cons

Qualtrics culture favors a very specific kind of person (flat brim hat, experience in door-to-door sales, drinks five energy drinks per day... you get the picture). If that's you, you'll settle in really well, but for other personality types it can be a little challenging and you can feel like you're on the periphery of the company. Also, little of the company's overall success is shared with entry-level employees. Qualtrics sells itself to new hires on its size, market share, and growth, but when it comes down to it, those things make little difference in the day-to-day (and paycheck) of 95% of employees.

Viewing 139 - 141 of 2,604 Reviews

Glassdoor has 2,859 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.