Qualtrics reviews

3.6

60% would recommend to a friend

(2,617 total reviews)
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Jason Maynard

33% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Sep 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Qualtrics has some of the best people. The opportunity is lucrative if you're willing to work for it. Career progression is straight forward and transparent. Great benefits.

Cons

Qualtrics was once a place that you could underperform for many years. Those days are no longer. You have to be committed to the organization and willing to put in the work requirements for your job. Lots of much-needed attrition happening right now to set us up for success in the future.

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Qualtrics Response
6y
We appreciate the feedback and you taking time out to share your insights. Thank you!
2.0
Sep 29, 2019
Recommend
CEO approval
Business Outlook

Pros

- You have the chance to work with great people - In a space which is top of mind for nearly any executive - My direct manager and many managers in the Dallas office truly care about AEs succeeding personally and professionally - Commitment to continuously improve AEs sales skills - Ryan (CEO) has created a Go to Market machine

Cons

As a recommendation if you are interviewing in Dallas, ask how many salespeople were in the office 2 years ago and then ask how many of those people are still around today. That should tell you all you need to know. The Dallas office had a great base of people, but they ultimately were burnt out by micromanagement along with poorly aligned territories and continuous hiring of lesser talent at higher AE levels to fill growth goals. Top sales leader's "my way or the highway" approach is only based on past experience of how things previously were at Q before the introduction of the XM idea (many have never been at other orgs in their careers). In this pre XM era the Q salespeople focused on selling low dollar research deals where X inputs (calls, meetings, opps, etc) directly correlated to Y outputs (sales) as all deals use to be about the same size. This has not adapted over time and has led management to OVER focus on the inputs vs the outputs. In reality as Q has moved into the XM space, the way you approach strategic vs transactional deals should be very different as these deals greatly vary in size. People who hit quota typically have 1 deal that amounts to a massive amount of their quota, however if you focus on the large deals your quadrant performance goes down and you are repeatedly badgered by management to make more calls with the eventual threat of being put on a plan. When they tell you how many people hit quota dig in deeper to understand what percentage of fully ramped AEs in Dallas hit quota. Q leadership does a great job of presenting numbers the way they want them interpreted. With territories already misaligned across the org and Q just announcing that they will be expanding from 2.5k employees today to 8k, I'd be nervous to see how much worse territories could be in the near future.

2.0
Sep 26, 2019

Software Engineer

Recommend
CEO approval
Business Outlook

Pros

Qualtrics has a lot of technologies that you can learn. You're expected to handle working with the entire stack from deploying servers, setting up your dbs, patching vms, etc. so there's a lot of opportunity to learn. Free food MWF and the people are pleasant to work with.

Cons

Qualtrics had incredibly unstable infrastructure. Multiple times a day, critical things will break in preprod and prod environments. Oncall devs frequently wake up in the middle of the night during their oncall. The company consists of 90% new grad devs. No thought in building reliable systems or designing new systems to be reliable or scalable. Feels much like devs hack away at one project and immediately jump to another without putting in care in what they are building. The people and technology stack are nice, but the software quality and infrastructure are the worst I've seen.

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Glassdoor has 2,878 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.