Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Qualtrics

      Engaged Employer

      Qualtrics reviews

      3.6

      60% would recommend to a friend

      (2,616 total reviews)
      avatar

      Jason Maynard

      34% approve of CEO

      41% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.1

      Career opportunities

      2.7

      Senior management

      Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,616 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Dec 19, 2018

      Great opportunity for growth & development

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have a world class product to sell. A very powerful tool for market research & employee/customer insights. Fast growing company. If you’re early in your career (say under 30) there is plenty of opportunity to learn & develop here. As an AE you have the opportunity to lead sizeable deals in medium & large accounts, including some billion pound companies - and very well know brands. If you’re right for the role & company, it can be hugely rewarding. Great location. Great benefits - breakfast, lunch, health insurance & other perks. Friendly & supportive colleagues. Nice working environment. Good work life balance.

      Cons

      The supports that help drive a sale - consultative support & technical support are very light - you need to learn to be as self sufficient as possible (hence good opportunity to learn). Big challenge personally & have seen this with other AEs- Client success are under trained & under resourced locally (EMEA). The opportunity to grow existing customers is really challenging as the support structure lets them down & leaves them disappointed. In my experience the sweet spot is either end of the spectrum - huge enterprise accounts who are really well looked after or small customers who are self-serve & transactional. The challenge is providing ongoing service to the chunk in the middle. Also it’s worth noting that the Qualtrics brand means very little in Europe. Investment in brand & PR appears very light so as a sales rep you have to be prepared to spend 50% of your time as a personal marketing machine (depending how you see it - grind / grunt work or great opportunity for personal development). Inflexible working hours and no work from home policy. A little leeway would go a long way in making employees feel empowered & trusted.

      5.0
      Dec 19, 2018

      Exciting Place to Be, Amazing People to Work With

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll never meet a kinder group of people to work with. Everyone is friendly and positive and truly cares about you. There's lots of opportunity for career advancement and development. The product roadmap and what we're helping customers do truly is best in class. It's a really exciting place to be.

      Cons

      There are some growing pains with any organization going through rapid growth (a lot of delays to get things done with everyone being stressed thin in addition to outdated processes). As far as the sales org goes, there's an element of arrogance in the way things are done. There are a lot of areas for growth and opportunity if they looked outside whats worked in the past and what other leading companies are doing.

      avatar
      Qualtrics Response
      7y
      Wow - that's some great feedback! As you mentioned - lots of growth can result in some growing pains, but we hope you continue to push to make the business better when you see room for development. Thank you for taking the time to share your thoughts.
      5.0
      Dec 16, 2018

      Finding my Own Way to Flourish in the Role: More than Metrics

      Product specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’m going to get to the advantages of this job, but I wanted to start with why I did not like my role for the first few weeks. I moved to Utah from out of state, and I knew a total of 1 person in the company from beforehand. Since I don’t like commuting, I decided to live near the office. As product specialist you start with a start group anywhere between 3-8 other people who go through basic training with you, and often these people are your first friends. For me, I did not click with any of the people in my start group and not knowing anyone else in town, I was really lonely for the first few weeks of the job. This combined with my inability to hit a 22/ticket a day metric due to the training schedule made me wonder if I had made the right choice coming to Qualtrics. I constantly compared myself to others in my start group who somehow hit the 22 goal. Ultimately, this discomfort and worry was really just growing pains. After passing our training exam, I got to join specialties that used my technical aptitude and trained me in new coding languages. Becoming an expert in these specialties allowed me to find my pace and start to be recognized for my talents. Within the first two months of starting, I went on a trip financed by Qualtrics back to my alma mater! I also started working on a project that provided me with weekly face time with one of the managers; through this project, I have been able to attend weekly meetings with my boss’s boss’s boss and gain visibility into procedures throughout the company. Looking back at the decision I made senior year, I am very happy with where I have ended up. I am at a place where I can grow, develop new technical and professional skills, and be recognized as a hardworking employee. Now to the more typical pros of working as a product specialist! As other reviews state the perks are nice: lots of free food, swag, PTO, and brilliant coworkers. But one of the understated advantages of this job is the ability to save money as I rarely buy groceries since there is so much free food at the office. Additionally, I want to emphasize the laid back nature of the job. Many jobs right out of school will have you working 50-60 hour work weeks for recognition. While you can do that as a product specialist, you do not have to. Work-life balance is encouraged and overtime is provided!

      Cons

      One of the difficult things about being a product specialist is the focus on metrics; yes, taking tickets (calls/emails/chats) is the main part of the job, but I feel the most growth I have gotten in this role are from activities that do not earn me tickets. As a team lead, I am gaining management skills, interfacing with other departments about the product, and spreading knowledge, but I am not compensated for these extra responsibilities in the form of tickets. In the projects that I take on, I find myself adding value to the company that also does not show in my metrics. Ultimately, I have made my peace about not rushing through the role to the promotion or being the top performer; since the role is so flexible to allow you to gain the skills that you want out of it you will need to pick and choose what measures of success you decide to use to assess your own performance.

      avatar
      Qualtrics Response
      7y
      Wow - that's some incredible feedback. Thank you for taking the time to share your experience - it sounds like you've learned a lot since you started, and that we could learn a lot from your experiences relocating and starting with us. If you're interested, let's chat more about how we can be thoughtful about what we do when a person is relocating to any of our offices - we're at the front section of the Recruitment team area! Thank you for taking the time to share such thorough insights into your experience.
      Viewing 2116 - 2118 of 2,616 Reviews
      Related searches: Qualtrics jobs | Qualtrics salaries | Qualtrics benefits | Qualtrics interviews | Qualtrics conversations
      ReviewsQualtrics reviews

      Glassdoor has 2,876 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.