Qualtrics reviews

3.6

62% would recommend to a friend

(2,605 total reviews)
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Jason Maynard

38% approve of CEO

42% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Aug 24, 2018
Recommend
CEO approval
Business Outlook

Pros

A great introduction to the Tech industry and good exposure for a first job after college. A market leader in the enterprise space. Really great and friendly colleagues who want you to succeed and willing to help. Excellent location. The introduction of more training was also very welcome at the time.

Cons

Extremely high churn at both junior and senior levels (extremely shocking). A number of changes which happens when you grow but unfortunately management have been unable to tackle this and as a result, the morale in the place was not great. It's a real grind with very little opportunity to do well (only a handful of people stick around longer than two years) The place felt very empty at times. Middle management: felt like they were simply taking instructions from the States who dont understand some of the challenges the EU market faces. Aggressive hiring targets but not enough focus on improving and helping staff there (probably should focus on this rather than PR and publicity) No structure, very poor processes, not enough support particularly for those outside of Enterprise. No HR (this should be a big warning sign for those considering joining) Too much Kool-aid: its great to know that the company is doing well on a global level but maybe recognise that on an individual level particularly in EMEA this success isnt seen. Telling people who work there that the company will be as big as other tech giants doesnt act as a motivator! Despite being an survey company I saw no attempt to take on feedback from its most important customers- its employees.

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Qualtrics Response
7y
Thanks for your feedback — I’m glad you saw the investment we’ve made in training and up-skilling our teams to help address some of your concerns. I’m sorry to hear you didn’t feel we listened enough to our employees. This is something we are committed to doing and over the past 12 months have made a lot of changes based on what our employees are telling us.
1.0
Jun 23, 2018

Sales Org review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Enterprise grade solution: Probably the best survey solution in the enterprise segment. Internal resources: Tech-sales, Implementation, Support are great resources when working complex enterprise deals. Training: A lot of resources have been invested in training over the past years. Promotion: Sales are promoted based on reaching Quota of level above over 2 consecutive quarters. Sales Metric: There is plenty of tools to benchmark you sales productivity Office tools: You get a Mac and office perks (pool table, pub, food, snacks) Product development: A lot of resources are poured into the product.

Cons

Enterprise grade solution: Poor fit to non-enterprise segment. Internal resources: Get in the way when the client is non-enterprise and does not have an internal team as counter-part. Training: went through 4-5 different sales methodologies and 10-20 other kinds of training. Most of it was just box ticking. Promotion: Some promotions are based on a rep hitting 1-2 big deals covering both Quarters Sales Metrics: It was like very few (both peers and managers) understood why these can be helpful Office tools: No mobile, coffee, no wireless headsets, no elevation tables (unless you have a doctors note). Product development: Most is going to fixing existing gaps on large Enterprise clients.

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Qualtrics Response
7y
Thank you for your feedback and suggestions. We are always looking to get better as a company. Our growth rate has caused some growing pains in keeping up... we appreciate your advice and candor to help us continue to evolve and grow!
4.0
Nov 1, 2017
Recommend
CEO approval
Business Outlook

Pros

* True meritocracy, which allows less experienced people to launch their careers * Smart and collaborative coworkers create opportunities for coaching * Extremely fast paced (also listed as a con, depending on what you like) * Hard but engaging problems to solve * Safe culture and environment to try new tech and sometimes fail * Responsive management

Cons

* Aggressively competitive at times * Extremely fast paced (also listed as a pro, depending on what you like) * Fast growth in team size has left some individuals bouncing between newly spun up teams a lot.

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Qualtrics Response
8y
This is great feedback. Thank you for making time to share. We have a strong leadership development program that we're training all our managers on regularly. We will make sure your feedback is addressed there and elsewhere throughout the company. In addition, for all of our outside hires one of the primary criteria we assess is any candidate's leadership capability, and specifically their ability to mentor and develop their team members.
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