Because of the executive transparency, it is obvious that the number one priority to leadership is revenue growth at all costs. As I write this we have 700+ sales reps to only ~350 engineers.....let that sink in.
Now because revenue growth is placed of above all else, numerous unneeded stressors are placed on all departments:
- Engineering is worked to death to build new features and functionality to meet the growing list of new client expectations.
- Support has no visibility to the intricacies of newly sold, highly complex, deals which limits their ability to actually assist with client issues
- Client success is forced into a position of having to manage client expectations of quality/value the product delivers rather than helping the client maximize it.
- Implementation has an enormous backlog and pressures consultants to simply work more to cover the gap
the transparency in TACOS is nice but you know whats really missing from the companies core values that you see in most other successful tech companies?: an emphasize on QUALITY. you'd think a company trying to position itself as a leader in product/brand experience market would understand the number one contributor to a great experience is the product or service actually meeting the needs of the customer. The insistence to sell at all costs, even when the company is not capable of delivering a polished, supportable, product, is the root cause of almost every con you'll see in every negative review on this website
