Qualtrics reviews

3.6

60% would recommend to a friend

(2,606 total reviews)
avatar

Jason Maynard

35% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Nov 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Tight-knit team; sales colleagues and my leader cared about my success Flexible hybrid work (home/office) Daily lunch, barista bar & snacks Meaningful mission to understand & improve people's experiences

Cons

Constant changes in leadership shift the direction and focus Moving to PE ownership sacrificed a lot of seasoned and successful people with layoffs The layoff itself was executed awfully. For being an 'experience' company, the communication and execution of the exit of the employees was delivered coldly, abruptly, and without context. They have a lot to learn about the exit experience.

2.0
Nov 4, 2023

Good Intentions, Leadership Lacks Direction and Follow Through

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Qualtrics hires really smart, charismatic people that I generally loved working with - I made some close friendships I'll maintain for years to come. Benefits like the experience bonus and wellness reimbursement were great. For the most part, the work-life balance was manageable, as long as I wasn't working on X4 (Qualtrics' biggest event of the year).

Cons

Most of my cons come down to the quality of senior management. There was a lack of empowerment, trust and respect - despite hiring highly experienced people. People are asked to work on projects that were completely shut down or reprioritized once senior leaders got involved - including in efforts that leaders didn't need to be involved in. Lack of transparency, which led to a rampant, toxic rumor mill. Very office-centric culture; Qualtrics asks their employees to work from an office at least four days a week, and recently either let go of remote workers hired during the pandemic or is forcing people to move closer to an office.

3.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Wonderful, knowledgable teams. Family team dynamic Top tier products

Cons

The understanding between frontline efforts and real life customer situations and top leadership is a deep chasm of emptiness. Leadership firmly exhibits WIIFM rather than truly grasping an understanding of what drives their employees (which is ironic as Qualtrics is a company focussed on selling Employee and Customer Experience "Solutions"). Rarely an opportunity for career progression even exhibiting the right behaviors, knowledge, and success due to continuous change in ownership and job function.

Viewing 271 - 273 of 2,606 Reviews

Glassdoor has 2,862 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.