Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 32 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 35 reviews)); "Not good enough training" ((in 14 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews)); "The pay and benefits are abysmal" ((in 7 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

256 reviews

1.0

Aug 26, 2023

Horrible place to work

Call center representative

Recommend

CEO approval

Business Outlook

Pros

I got paid and they did work with you if you needed time off or internet was messing up.

Cons

Very unorganized and confusing. Half the time the applications used didn't even work. Or calls would drop. Not to mention if a customer was yelling at you and cussing you out you had to continue the call and could not end it. While I worked there they were beginning the work from home and it was so confusing even the leads had no idea what they were doing.

3.0

Aug 22, 2023

Former employee

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Relaxed work environment and lenient on background

Cons

Low pay and no benefits

2.0

Aug 15, 2023

Worst work from home company in Utah

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Work from home -Consistent hours -They will usually promote from within or from other campaigns

Cons

-Management plays favorites and has a high level of immaturity -They will change the job description on you without giving you notice -They will lie about ROI metrics about our services to the brands we represent -The marc fisher campaign is the worst one they have -Little to no training or prep for customer service work

Viewing 34 - 36 of 256 Reviews

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Horrible place to work

Former employee

Worst work from home company in Utah

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