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ROI Call Center Solutions

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ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

256 reviews
4.0
Dec 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment, opportunities for advancement

Cons

Depends on the campaign you are on; I was on a pilot tax program and it was not the right fit for me

1.0
Nov 26, 2022
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

(I work from home) Very cliquey (It's a big club and you ain't in it, unless you suck up) and if you stand up for yourself for mistreatment from TLs, managers etc. you become a target. The pay is low, training is inadequate, the campaign I'm on 4 days training then thrown on the phones and expected to make 90 and above on your weekly QAs (judgment) very micromanaged, they record your calls and your computer screen (some campaigns you have to be on a webcam .) If your a minute late from lunch, break, etc. they freak out but its obvious they are always away from their computers doing whatever they want and getting paid for it. Chat is suppose to be the place to get help but they rarely respond they leave you hanging a lot. They want you to put @ before their name in chat so they get notified and if you don't its obvious their not even in chat because they don't respond. I seriously don't know how these people still have jobs. Oh yeah a TL and a account manager made another agent cry for no good reason at all, its like a bad episode of mean girls (with guys included) I'd seriously look elsewhere for employment, this place is awful.

Viewing 64 - 66 of 256 Reviews

Glassdoor has 259 ROI Call Center Solutions reviews submitted anonymously by ROI Call Center Solutions employees. Read employee reviews and ratings on Glassdoor to decide if ROI Call Center Solutions is right for you.