Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Flexible hours, work from home" ((in 29 reviews)); "Meet great people." ((in 9 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 19 reviews)); "Low pay and no benefits" ((in 13 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Favoritism is frequent in upper management" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

256 reviews

2.0

Aug 15, 2023

Worst work from home company in Utah

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

-Work from home -Consistent hours -They will usually promote from within or from other campaigns

Cons

-Management plays favorites and has a high level of immaturity -They will change the job description on you without giving you notice -They will lie about ROI metrics about our services to the brands we represent -The marc fisher campaign is the worst one they have -Little to no training or prep for customer service work

3.0

Aug 15, 2023

Meh

Team lead

Recommend

CEO approval

Business Outlook

Pros

Teamwork is cool but management isn't the greatest at training

Cons

Lots of inbounds No OT

1.0

Aug 3, 2023

Bad Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing at all is a pro.

Cons

If I could give it 0 stars I would. Dont work here. They don't like giving overtime and they will adjust you time if it happens. For example if your scheduled 8-5 and you get a call directly at 5, you have to take it, even though the next day your lunch will be extended to make sure you stay under 40 hours.They suck as a company and are very shady, I would never recommend.

Viewing 73 - 75 of 256 Reviews

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Worst work from home company in Utah

Meh

Bad Company

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