Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 30 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Great flexible hours with employees' schedules." ((in 6 reviews)); "It is Completely Remote, and has great leadership." ((in 6 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 34 reviews)); "The training is inadequate." ((in 17 reviews)); "The pay and benefits are abysmal" ((in 11 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Management, blatant favoritism, low salary" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

256 reviews

5.0

Apr 18, 2022

I love the job it’s very chill and nice to work at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Really good at working together

Cons

They definitely need help on training

3.0

Apr 11, 2022

Experience Depends Entirely on the Campaign you are assigned

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training for my first campaign was excellent, I felt prepared and could always ask for help. Managers were mostly great and very helpful with improving our statistics. Often opportunity to trade shifts or pick up extra hours. Very flexible with requesting time off as long as you give some notice.

Cons

When the company lost the contract with the campaign I was on, I was transferred to another and assured that we would be provided training to transition. Training was a one day joke, I was told I could keep the same hours I had previously, only to find out this schedule did not exist with the new campaign. HR also promised that the company would be providing a computer and all equipment for this new campaign, that was a lie. They were untruthful about several things that you don't find out about until you start the job.

5.0

Mar 31, 2022

Amazing

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great place to work fair leadership

Cons

Variable availability for work trends

Viewing 97 - 99 of 256 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

I love the job it’s very chill and nice to work at

Experience Depends Entirely on the Campaign you are assigned

Amazing

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