Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Flexible hours, work from home" ((in 29 reviews)); "Meet great people." ((in 9 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 34 reviews)); "Poor training, created to set you up to fail no matter what." ((in 19 reviews)); "Low pay and no benefits" ((in 13 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Favoritism is frequent in upper management" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

256 reviews

5.0

Feb 20, 2022

Don't waste your time.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home remote job

Cons

The pay is horrible (12.50/hr). The training is inadequate. No PTO, benefits package is a joke. The top tier health insurance package only covers preventative care. For $77/pay period for one person. Company issued equipment is 6+ years old. They will fire you for the smallest reason. Or no reason. Rampant nepotism and favoritism. They will say there is room for advancement but there isn't. Its a 1 star company but I rated it 5 star in hopes people actually see this and run far away from this company.

3.0

Feb 17, 2022

Great

Case manager

Recommend

CEO approval

Business Outlook

Pros

very flexible, great pay, great hours

Cons

not much OT, hectic some days

1.0

Feb 16, 2022

pay

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

work from home , not needing a baby sitter

Cons

pay to little , they get mad if you have to go to restroom outside of your breaks

Viewing 115 - 117 of 256 Reviews

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Great

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