Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Work from home is a nice plus" ((in 31 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 6 reviews)); "Great flexible hours with employees' schedules." ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 33 reviews)); "Poor training, created to set you up to fail no matter what." ((in 19 reviews)); "Little support for management, micromanaging without direct discuss with employees, poor attitudes from seasoned employees, terrible benefits" ((in 12 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

256 reviews

5.0

Feb 9, 2022

great first job and place to work!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great training! Work from home. Flexible schedule. Opportunities for advancement.

Cons

It's a call center - dealing with customers

4.0

Jan 13, 2022

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Fun place to work. Bosses leave you alone

Cons

Bad benefits. No PTO. Insurance sucks. Campaigns are not lengthy. Don't get sick

5.0

Jan 11, 2022

Working here is wonderful

Verifyer

Recommend

CEO approval

Business Outlook

Pros

It has a wonderful and welcoming training program to get you started and then your team leaders are all super interactive and encouraging. Everyone is very easy to get ahold of if you ever need help and they genuinely make you feel like your work is appreciated.

Cons

Sometimes scripts change so you have to be prepared to adapt and answer customer questions you may not have been prepared for.

Viewing 118 - 120 of 256 Reviews

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great first job and place to work!

Good

Working here is wonderful

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