Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "The account managers (Angela to be specific) are amazing." ((in 4 reviews)); "Everyone is friendly and great to work with." ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 30 reviews)); "Poor training, created to set you up to fail no matter what." ((in 16 reviews)); "The pay and benefits are abysmal" ((in 10 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

256 reviews

5.0

Jan 6, 2022

ROI Working From Home

Verification specialist

Recommend

CEO approval

Business Outlook

Pros

ROI is a great place to work if you are looking for a remote job. The schedules are flexible and they have different departments for you to explore. The management group works with you and wants to help you grow within the company.

Cons

During open season it gets busy but that is only once a year for a short amount of time.

5.0

Jan 6, 2022

Friendly

Floor support

Recommend

CEO approval

Business Outlook

Pros

The team I work with are very friendly and supportive. I haven't been with the company over a year however they have already shown me how appreciative they are.

Cons

The notification of new training classes can be very short. I believe the team should have over 1 week of a notice to properly prepare trainings.

5.0

Jan 5, 2022

favorite place i’ve worked at !!

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

-one on one coaching sessions -they want you to be the best YOU -even being virtual; there’s always communication -(most have) set schedules

Cons

-you never know what kind of customers you’re going to get -some days are busier than others

Viewing 148 - 150 of 256 Reviews

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ROI Working From Home

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favorite place i’ve worked at !!

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