Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 30 reviews)); "The training is inadequate." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 11 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

256 reviews

2.0

Sep 10, 2021

Poor Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

working remotely from home. pay

Cons

30 minute breaks. no help from the higher ups. will get ignored and or fired for asking too many questions during training. poor company to. would not recommend. high stress level

1.0

Sep 2, 2021

Fun Co Workers, Low Pay.

Remote call agent

Recommend

CEO approval

Business Outlook

Pros

Work from Home Side Job Co Workers are fun!

Cons

Low pay No communication between upper and lower management No Raises unless you advance, and advancing in this company is done by favoritism. No one cares if you work hard. It's about who you are friends with. Campaigns they place you on can end quickly or last a long time. You never know what it is going to be. Requests off are biased.

2.0

Sep 1, 2021

Human Farming

Supervisor

Recommend

CEO approval

Business Outlook

Pros

My campaign is great and I love my team, and I really enjoy working from home. Leadership recognizes talent.

Cons

I take issue with their compensation policies. Your salary varies from campaign to campaign, based on how much the client wants to pay. And usually that pay sucks. They gave me an extra 50 cents at hire for having a degree. Not nearly enough then, and definitely pitiful now. Their healthcare options are too expensive to afford on any salary lower than Account Managers, no PTO, no real benefits.

Viewing 166 - 168 of 256 Reviews

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ROI Call Center Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Company

Fun Co Workers, Low Pay.

Human Farming

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