Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 28 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews)); "Flexible hours, work from home" ((in 4 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 33 reviews)); "Poor training, created to set you up to fail no matter what." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 9 reviews)); "Managers get aggressive when numbers aren't met!" ((in 7 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

256 reviews

3.0

Dec 12, 2021

Typical customer service position

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good moral. Empowers agents to fix problems that customers are having. Good advancement opportunities.

Cons

Required computer setup (which took 20-50 min) to be done before clocking in (can't clock in until you are ready to take a call). That amount of time I was working before clocking in, including being on the phone with tech support when there were computer problems, really started to add up.

5.0

Dec 8, 2021

I love this place.

Supervisor

Recommend

CEO approval

Business Outlook

Pros

ROI has many campaigns to work. The account managers (Angela to be specific) are amazing.

Cons

NONE - the only thing I can think of is other employees being hard to work with but that's any job.

3.0

Dec 6, 2021

It's okay

Processing associate

Recommend

CEO approval

Business Outlook

Pros

Work from home, friendly co-workers

Cons

Low pay, no bonuses, hard to get time off

Viewing 175 - 177 of 256 Reviews

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Typical customer service position

I love this place.

It's okay

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