Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 30 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Great flexible hours with employees' schedules." ((in 6 reviews)); "It is Completely Remote, and has great leadership." ((in 6 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 34 reviews)); "The training is inadequate." ((in 17 reviews)); "The pay and benefits are abysmal" ((in 11 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Management, blatant favoritism, low salary" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

256 reviews

3.0

Feb 5, 2021

Low pay, very busy

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Good supervisor support and training.

Cons

Poor benefits, and difficult to use.

ROI Call Center Solutions Response

This review was posted to the wrong company. We are a technology company in Massachusetts. We do not have an office in Montana, or any employees in Montana, or any “Customer Service Agent” job titles. Please remove your review from our page. We believe you may have intended to post it for ROI Call Center Solutions. Thank you.

2.0

Jan 29, 2021

Management is chaotic

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Consistent schedule each week, decent pay

Cons

Little support for management, micromanaging without direct discuss with employees, poor attitudes from seasoned employees, terrible benefits

1.0

Jan 27, 2021

Worst Company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Able to work from home

Cons

The pay sucks. No full time benefits. They just recently added a 401k but no PTO sick time., health benefits. Work from Home but only if you have your own windows computer and head set and if you don't, you loose this job. Company doesn't reward employees for their hard work nor do they acknowledge.

Viewing 187 - 189 of 256 Reviews

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ROI Call Center Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low pay, very busy

Management is chaotic

Worst Company

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