Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 32 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 35 reviews)); "Not good enough training" ((in 14 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews)); "The pay and benefits are abysmal" ((in 7 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

256 reviews

4.0

Sep 17, 2017

Great People, But little opportunity for growth.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Managers, Solid training program and very flexible hours

Cons

Little Opportunity for advancement/ pay raise.

1.0

Sep 10, 2017

Jos a bank project

Agent

Recommend

CEO approval

Business Outlook

Pros

Nothing really except the two managers that know what theyre doing on the project jake and nate.

Cons

The managment sucks! You have managers that dont even know simple questions or about the systems. So without jake or nate its a disaster.

4.0

Sep 6, 2017

ROI

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work around agents and managements schedules, work with the management to make sure things are running smoothly, very fair with the agents, working one on one with them to make sure they understand their jobs and what they need to be doing everyday to continue to be awesome.

Cons

There is cons to EVERY job, I would have to say the pay is something that can improve here, and doing more reviews with agents and management to coach and let the agents know what area's to improve to be making more money and keeping them here.

Viewing 226 - 228 of 256 Reviews

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Great People, But little opportunity for growth.

Jos a bank project

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