Rackspace Technology reviews

- They're excellent at buying companies and running them into the ground - They're extreme cheapskates when it comes to benefits - They change directions pretty much every day on their identity as a company - 'Leadership' is so bad at the executive level its almost a joke - You'll work your tail off only to have them cut you loose because they can't figure out a way to turn a profit - The CEO doesn't drink so therefore there's no alcohol allowed for any company event and you can't even expense it when you're with a client

A seismic shift occurred early in 2019 when they replaced the CEO. The current CEO, Kevin Jones has a vision for the company, and I think it's pretty sound. BUT... and here's the big BUT... he's totally lost control of EMEA. While the CEO has focused on North America during the pandemic (and done a pretty good job), he's ousted almost the entire EMEA leadership team. It's fair enough that he thought some changes needed to be made. But the new team consists of the fossilised former middle managers of IBM's consulting business. And their big plan for Rackspace EMEA is to turn it into a mirror image of what IBM was 20 years ago. Everyone understands that Rackspace's future is in professional services. But Rackspace doesn't have a vision for what PS can look like in 2021. There's no grand plan for disrupting the market. It's just "look over there and copy whatever they're doing, we want some of that". Be very wary of joining the professional services practice. During the interview process, you need to ask deep questions about what you'll actually be doing. Don't allow deflection with vague answers and promises of blue skies. You need to ask for specifics, and keep asking. Then ask some more. If not super-careful, experienced professional services practitioners could very well find themselves in a bog-standard support role under the guise of professional services. And you'll be dealing with some very unhappy and increasingly vocal customers.