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      Sage

      Engaged Employer

      Sage reviews

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      3.5

      63% would recommend to a friend

      (5,257 total reviews)
      avatar

      Steve Hare

      70% approve of CEO

      60% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      Sage has an employee rating of 3.5 out of 5 stars, based on 5,257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      May 16, 2018

      Disgrace of an employer – stay away!

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Brilliant and talented colleagues Excellent pension scheme Lovely surroundings

      Cons

      STEPHEN KELLY IS DESTROYING SAGE. His cloud based strategy is flawed as the half year results demonstrate. The majority of our UK customers don't want Office 365 or a cloud based product. Ignore the existing, loyal Sage 50 customers at your peril as they are the ones bringing in the revenue. I used to be proud of Sage's technical support and we used to win awards for our Sagecover and customer service. Now there is an excessive focus on selling. Technical support and customer service is secondary - basically sell the customer something then fob them off with an Ask Sage article. Extremely talented, knowledgeable technicians on 'performance improvement plans' because they are not hitting their ridiculous sales targets. The second biggest issue is the 'stacked ranking' performance management system. Sage promised that they wouldn't use this but have gone back on their word. Basically forcing people to under perform when they clearly aren't, just to fit this ridiculously archaic 'Bell Curve'. All this does is to encourage a 'dog eat dog' culture where people don't share knowledge in order to get one up on their peers as well as demotivating people who are forced to under achieve. Teamwork goes out of the window and it's created a toxic atmosphere in Newcastle.

      avatar
      Sage Response
      8y
      Thank you for taking time to write a review. We agree that there are many brilliant and talented colleagues at Sage, and we are always looking for top performers. That is the reason we invest in providing exceptional benefits and an inspiring work atmosphere as you mentioned. I am sorry that your personal experience at Sage has not been a positive one. As a long-term employee of over 10 years, you have probably experienced change due to our growth, and adapting to new ways of working can be a challenge to some people. I assume based on your long tenure that there are things about our culture and our company that you do value that has kept you here for so long. I hope you will consider sharing some of your insights internally through our various channels where your opinions, perspectives, and solutions can be heard by our leadership and make a true impact.
      1.0
      Apr 28, 2017

      The largest dysfunctional org I've ever witnessed. Massive reboot is needed to curve Sage's slow, expensive tailspin.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office and free snacks among others mirages to bait and hide the catastrophe. The people below middle and upper management are really great people and act like humans. There are some gems in management, but the lack of systems to spot bad leaders is nonexistent. There's not repeatable way Sage has found yet to identify and foster good leaders yet. Hence, they have many bad leaders.

      Cons

      HR is rotten to the core for the US. There was a massive exodus last year in talent. The solutions are great example of what not to do to. Ancient design in the cloud may help describe this. Sage's solutions iterate at the pace of a dead snail.

      avatar
      Sage Response
      9y
      Thanks for your feedback. Our performance management process identifies colleagues who are under performing and performance improvement plans are put in place to help get these colleagues back on track. If colleagues' (including leaders') performance continues to be unacceptable they may be exited from the organisation – and this is happening! The Talent Review process would identify these risks / future gaps in leadership and plan succession pipelines for these positions. This is something we are taking incredibly seriously and we have made commitments to our board to strengthen our leadership pipeline. Our Code of Conduct and Sage Values and Behaviours describe the standards we expect from all colleagues in ‘how’ they achieve their goals at Sage. These frameworks underpin our Leading @ Sage Programme which was launched in April. Thanks again for your feedback.
      1.0
      Apr 17, 2016

      Worst Company Ever...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company has pens, telephones, employees, and desks with chairs. There are people who work here everyday. There are windows and doors in the buildings.

      Cons

      -Poor, technologically weak and outdated products -Cumbersome product development protocols -Excessive pressure to follow outdated and slow UK processes -Low pay -Unqualified VPs that have old ways of thinking -No future direction is evident -Poor communication among departments -Big blame game is encouraged everywhere -CYA mentality runs rampant -No innovation -Worst job experience ever

      avatar
      Sage Response
      10y
      Thank you for taking the time to post your review. It is disappointing to hear that you have a negative outlook of Sage but we appreciate all employee feedback. As a current employee you will be aware that the past year in particular, we have been working hard to transform the business, and that the purpose of the transformation is to make us a stronger business which will allow us to operate more effectively and deliver more value for our customers. Our future focus is very exciting and we are confident that our partnerships we are growing will continue to help us deliver long term benefits; but we are aware that moving through a change programme can be difficult at times. We believe in our brand and that our CEO and Leadership team have built a winning strategy that will continue to deliver positive results for our business and make us stand out against our competition. If you haven’t done so already, we would encourage you to talk with your current Manager to share your feedback and thoughts.
      Viewing 37 - 39 of 5,257 Reviews
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