Sage reviews

3.6

64% would recommend to a friend

(5,276 total reviews)
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Steve Hare

70% approve of CEO

60% positive business outlook

Sage has an employee rating of 3.6 out of 5 stars, based on 5,276 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
2.0
Aug 31, 2023
Recommend
CEO approval
Business Outlook

Pros

Their flexibility with work life balance is ideal a majority of the time. The PTO structure is weird but also not the worst by any means. The work packages they provide are lucrative and beneficial day to day but you have to have some tenure. The online hub for the company is easily accessible and quickly becoming more so as they roll new platforms out. There are plenty of team members and direct managers willing to give you advice and help if you put your hand up and the company culture as a whole, does seem to lend itself towards a more positive outlook.

Cons

The company almost functions like a start up (not in a good way). Seems like there is never any clue as to what direction they are headed and massive process changes are probably the only consistent thing about working here. No month is ever the same. The Sales Division is deemed the money makers for the company and yet are continuously treated like lab rats to test out new “on a whim” ideas. Commission packages have been changed and no longer positively encourage sales. Instead, if you don’t meet 100% of your goal every single month, you’re punished. 3 months of no goal and it’s time for a PIP. But their version of a PIP is extra meetings with management and no real help outside of that. The tools given to the team lack explanation or understanding and there is really no one to turn too for guided help. Onboarding is all theoretical because half the skills you learn, you never end up using, and then half the skills you needed to learn, were never brought up. The company (at least on the sales end) is falling short on a fundamental level. Communication comes day of change. Change comes without warning or any type of quantitative data to back it. Turn over rates are high because of the stress and KPI expectations given to SDRs that revolve around data with no backing. Only 20-30% of SDRs consistently hit their monthly quota and the numbers are always still somehow…. off. Yet, quota continually goes up. There is almost no room for growth internally from this career track and they preach the fact that they prefer internal hires over external hires. But, that has yet to be the case as far as observation goes. The mandatory trainings are redundant and non helpful in real sales and there is almost zero camaraderie amongst the teams because of how toxic and competitive the changes make it. “Pilot programs” get put in place and often have no follow through or end results and empty promises are about as common here as pennies. Lastly, the pay structure here is interesting and not very streamlined with you needing to punch in and out for lunch and such. Never worked at a company where their job description says “salaried” but then you’re hired on as hourly.

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Sage Response
2y
Thank you for your review. We are sorry that you are not having a better life at Sage experience and we would like to assure you that we value your feedback and have taken your concerns very seriously. We shall continue to work towards improving your experience so that you can feel assured and supported to thrive. Please continue to share your thoughts with us both here and internally so that we can keep the spirit of continuous improvement alive for your and all our colleagues' success.
1.0
Aug 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Sage offers a premium product for their addressable market.

Cons

Although it is the case at most companies, Sage has a real problem with nepotism. If the potential hire is qualified, it makes sense to hire a known-quantity however, several key HR leaders + people they brought in, are not only unqualified, but are completely over their head. - They pretend that their is internal mobility when it is absolutely not available for most employees - Not the benefits you would expect from a UK based company (healthcare) - Constant fear of layoffs - Massive difference in salaries dependent on where you live and who you know coming in - The "CRM" system is laughable and needs a refresh

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Sage Response
2y
Thank you for taking the time to leave us a review. We are disappointed to hear you did not have a positive experience working at Sage. While we encourage colleague referrals, nepotism goes against our values as an organization. We are proud of our enhancements to colleague development opportunities through the launch of our new career development platform, Talent Marketplace – and are encouraged by the colleague participation in interacting with the platform to enhance their career development because we are committed to programs and processes that will help all of our colleagues thrive. While we do have to make difficult business decisions from time to time that have impacts on colleagues, we are committed to making sure that all colleagues are treated fairly – and that all decisions are made to better deliver on commitments to customers, colleagues and communities. We wish you all the best in the next phase of your career.
1.0
Mar 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Pace Pay was decent Affinity Groups like Continuous Innovation, DEIB are really supportive Equipment supplied

Cons

The place is extremely political in nature, and growth in roles is based on who you know, and who are friends with who. They don't reward folks for hard work, taking on extra work or excellent projects, they reward gossip. They have no idea who is actually keeping their company running. The company constantly changes direction, to chase the next new thing. You barely have time to finish a project before the whole company initiative has changed and your projects are being rewritten or reconsidered. Middle management is terrible at communicating strategy, important changes and direction. There's a real lack of transparency on what is going on. The company is really knowledgeable in the United Kingdom market, but they lack serious knowledge of how to be effective in other countries like USA, Germany, Australia. They don't try to empower local market SMEs. They lay whole groups of folks once or twice a year. The most recent layoff didn't even get a press release. 50+ people laid off, and no mention. The year before they laid off 800+. Their Human Resources department is a ticketing system, and they take 5-7 days to respond. If you are used to having a regular contact, or someone you can call up to ask questions or talk to, you won't find it here. If you were/are going through a crisis, just call 911. It's a really awful experience. The company feels like it's living in the 90s, but not in a good way. At first you might think it's a special place but slowly it'll wear you down. You'll miss promotions and growth opportunities, you'll put in late nights and hard work only to be ignored and laid off. There's no loyalty to hard working employees. In the middle of the pandemic, my last company CEO cut his pay instead of cutting people, not here. The business model constantly changes, so they just treat folks like cattle.

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Sage Response
3y
Thank you for your feedback. We’re constantly adapting and innovating as a business, so that we can better serve our customers and we’re happy that you appreciated that through the work that our teams such as Continuous Innovation do. This process of transformation requires us to optimize our organization regularly, which occasionally does result in role or team changes . Whenever these changes must occur, we are committed to treating all impacted colleagues and teams fairly, and with the utmost confidentiality and respect. We appreciate you taking the time to share your review as we are continuously working hard to create an environment where all our colleagues can thrive.
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