Sage reviews

This company is toxic. If you have never suffered with mental health problems, you certainly will after a short time with this company. Staff members are constantly beaten with bullying tactics, made to feel worthless and that they aren't 'tough' enough for the role they are in. There is constantly changing KPI's (daily changes) never allowing staff to get comfortable in their role or their knowledge. There is no support for the poor treatment of staff against customers, I personally had a gentleman scream at me on the phone that I was 'too excitable' and I 'needed to calm down', then he proceeded to swear at me. This call was escalated by my coach, not myself, and the response from customer relations was that I needed to 'toughen up'. Even though they hadn't listened to the call but made the assumption it would have been my own fault the situation happened... (This type of mentality is common). But I can understand why customers are frustrated and angry, as we sold them supbar awful overpriced products (That are rushed by developers due to the ridiculous time constraints they are up against) that break and never work smoothly. Even though my role was to help with 'technical' support, it was money hungry sales in disguise, always trying to up-sell to the customers for more awful products they didn't need. Now, I would usually consider a morning meeting to be engaging and motivating your team for the day... However at Sage, morning meetings are 20min rushed name-and-shame, nothing has made me feel more demoralised. It shouldn't be the biggest ask in the world not breakdown in tears everyday... And even during training you're told 'Yeah the role is tough, I used to cry in the toilets once a week'. THIS SHOULDN'T BE NORMALISED!

When I first started here, I was super cheery about Sage Intacct and the abundance of benevolent people within the organization. As the months and years went on, I found myself questioning whether it was all a facade or if this is the way people truly are. I'm happy to say that the culture of Sage Intacct was very much intact, that is until the Covid-19 Pandemic occurred. Looking at fake reviews made me doubt my true feelings about Sage Intacct's sales department, because it made me not want to voice my negative feelings. I'd like to refer to the review written where the sales management was given "an A+ all around." This is in fact not the truth and that statement does not hold value, as it was written by management. (This isn't a self-grade test). 1. When Covid-19 was becoming more apparent, the sales management was reluctant to switching into a work from home environment as they did not trust us to work from home. *Cameras on, Cameras on, Cameras on* was the phrase of the month as we transitioned into remote work. 2. The expectation was to be even more productive since we are working from home, not to mention some of us don't even have a proper space to work from home in or an adequate home environment. 3. Some leaders are wonderful and I appreciate that some people have been transparent in their journey of switching from the office to remote work.The HR department is great and is making sure the mental health of Sage Intacct is intact. With that being said, the sales team thinks quite the opposite. They only check in when your productivity is down and don't even check to personally see how you're doing and are really quick to poke at how high your dial count is at that hour.