Sage reviews

3.5

63% would recommend to a friend

(5,260 total reviews)
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Steve Hare

70% approve of CEO

60% positive business outlook

Sage has an employee rating of 3.5 out of 5 stars, based on 5,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Sep 8, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck and decent benefits. PTO is generous and the five volunteer days are a plus. Most of the people that work there are awesome.

Cons

Newer people with less experience are coming in making more money than current employees and a better bonus plan with minimum of 20%. Older employees are still on a 4% bonus plan and have not been given a date when it will be changed. The older employees are doing most of the work and not being rewarded. Morale is low and there are a lot of new people that do not know what they're doing and the older people are trying to correct things before it's too late. It's about to be too late because the people with the knowledge are walking out the door in droves because they do not feel valued. With the current changes in the company there is no room for advancement or growth unless you are in sales

1.0
Aug 3, 2016
Recommend
CEO approval
Business Outlook

Pros

When I started over 2 years ago, there were weekly team meetings, monthly or quarterly campus wide or company/division/country/region-wide meetings during which we heard about/discussed notable news/events/issues. We had scheduled time off the phones to work on customer projects, get help from other team members, or learn/explore skills to improve our roles. There were reasonable metrics and expectations in terms of taking time to ensure customer needs were met/exceeded. I remember more sharing, offers for help/advice, camaraderie in general. It was a pleasant and hopeful (in terms of job security/career advancement) place to work. I almost remember being proud to work there and sharing my experience and loyalty to the company/brand with nearly everyone I encountered outside. Customers would routinely sing praises to Sage, primarily based on their interactions with support.

Cons

And then it slowly began to change...the quaint and delightful meadow eroded into an oozing swampy cesspool. Middle management became MICRO management and all sense of value (for the individual contributions of employees as team members) gave way to backstabbing, malicious gossip, every-man-for-themselves as the ship ran a ground. I could go on and on about the ineptitude, but that may be immature. So back to the ship! The first wave of rats began leaving and then the next wave of sensible professionals. And for what? Changes made with the customer in mind - all for the customer, but in fact HAPPY employees is what truly delights customers (when it comes to contacting customer service/tech support). Oh sure, the numbers looked good on paper (because you cheated by creating a new queue to dump calls in), but customers were no longer being delighted. People need to work to live though, so what they are left with is those who have been beaten down and sullied and an endless wave of new recruits. I can not recall one hopeful memory or bit of good from the end of my time there...as a very talented individual/HUMAN BEING, I took my brilliant skills elsewhere (before I had a nervous breakdown or stroke because you will be pushed to the very brink!). Haha - if you are a masochist, Sage is the perfect place for you!

1.0
May 11, 2016

Toxic working environment

Recommend
CEO approval
Business Outlook

Pros

We had many, alas none are left.

Cons

The upper management is out of touch. The company has been going downhill for a while, and the ship will keep sinking. It is definitely not a technology company as they may claim. While focusing on sales with no foreseen market growth or investments, their strategy is no less than "milking the cow". The culture on the otherside.. Wait, there is no company culture anymore. Everyone is overworked, with low pay and no more benefits. The morale is as low as it gets. I have never been happier to leave a company.

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Sage Response
10y
We are disappointed to hear you have a negative opinion of Sage. As a colleague, we are sure you understand our strategic growth plan is designed to transform in a way that will benefit our customers as well as our colleagues. We can’t discount your feelings, but the culture is alive and well. There have been new efforts to inspire true collaboration and spirit, this is evident in the programs we have aligned to our communities through the Sage Foundation. This is just one way we can focus on providing a positive work environment. We recognize that change can be hard, but we are confident that these changes will ensure a stronger management structure that will enhance the lives of our colleagues. Please reach out and provide additional specifics by contacting glassdoor@sage.com. We wish you the best in your future endeavors.
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