Pros
Employees are generally affable and have drunk the Kool Aid; Comp and Benefits are ok / comparable with others in the Cloud Industry
Cons
Salesforce software not as great as the company leadership thinks it is and recent product integrations have made some of the product suite confusing and unnecessarily complicated - IMV there is significant potential for an innovative start-up to steal large chunks of their customer base; Recent revenue growth appears to be mostly based on milking existing customers - not a lot of market share left to acquire - future growth will need to come from moving into new lines of business through more acquisitions. This in turn will lead to continued and increasing integration challenges and internal company friction; Biggest internal issue I see is that the 'Ohana' culture is leading to employees being too comfortable in their way of doing things and not striving enough for improvement. Combined with this, many managers have lulled themselves into following simplistic metrics and KPIs without understanding the underlying basis for the measurements, nor whether or not they are actually fit for purpose. Arising from this cultural laziness, leadership simply do not have the courage to challenge the status quo and drive the changes needed to improve the company's performance. The technology teams also need to do a better job dealing with the technical debt accumulated from acquiring companies whose technology stack was thrown together with little or no design review
