At the end Customer Success and Ohana is purely marketing
Pros
You are part of the Ohana (family) until the day they don't need you
Cons
I was debating whether to post this because I know it won't make a difference. But in the end, I decide to post this because I feel the need to share what we went through. Last month, Salesforce laid off a good number of customer success group members, including myself. I don't know the exact % or number, but it is not a small percentage. People will likely think I am negative toward the company because I got layoff. And you are right, who wouldn't be. Over the years, I truly believe in Salesforce and put lots of heart and soul into the company. This sudden layout is not fun and now gave me lots of uncertainty about my career and how do I support my family going forward. Salesforce talked a lot about Trust and Ohana, but this move killed both ideas for me. Where is the Trust when Salesforce let us go when the company is doing well and continue to hire many other roles. Where is the Ohana when Salesforce management cares purely about the books than the well being of the employee. Salesforce will say they are assisting those of us impacted to find another role internally. But the reality is there is little help, we are on our own to find a new position. There are some great people internally trying to help, but they are doing it on their own and not because Salesforce management asked them to. Many other hiring managers wouldn't even give us the chance or response to us. I do not blame other Salesforce Ohana not sensitive to what happened to us, it didn't happen to them, so they do not feel our pain. The bottom line is Salesforce put the books over employees which is the opposite of everything Salesforce stand for and claim to be..
