Salesforce reviews

The Bad -Awful software, I know I said the software is reliable and secure (it is), but it's also terrible to use, complicated, and ugly as hell. Additionally, like a lot of big tech companies their business model is to create an addictive ecosystem for customers that is very painful to leave. This leads to lots of terrible software products that are much worse than competitors, but they "add value" to the ecosystem. -Dogfooding, while it is a good practice in general, it really sucks to use the software. It'd be much more productive to use alternative non-company software a lot of the time. -Bureaucracy, I almost died laughing when I heard in an all hands that "Salesforce has a very flat structure". Lots and lots and lots of bureaucracy, processes, approvals, etc and if you don't know how to navigate it you're paralyzed. -Constant pivoting, really all you're going to be doing at work is pivoting. Very directionless and constantly changing to the next initiative/life threatening priority before any progress was made on the previous one -Jargon, insane amount of jargon. There's acronyms for everything (and acronyms of acronyms), and for some reason people refuse to type out whole words. -Security checks, lots and lots and lots of security checks. While they do keep things secure, the trade off is slowing down progress -Negative feedback, everything in the company is negative "here's the list of people who have violations" as opposed to "here's the list of who have completed work with 0 violations" -Worst product team I have ever worked with (However, their group, like every Salesforce group, was absolutely overloaded way beyond capacity) -While there are lots of good managers, occasionally you'll come across one who makes every situation they touch worse -There's an enormous amount of technical debt affecting the software that is constantly growing -Contractors, I'm not going to go in depth on conditions for contractors, but it's a common practice that all the big tech companies do to reduce costs -Automation hell, very common to come across broken automation that runs hourly/daily/weekly and it will email/message you to death -Worldwide workers, late night/early meetings with teams across the world, they're terrible and unproductive -Layoffs, they're frequent, don't be surprised when they happen The Ugly -Purpose, the purpose of your job is to enrich billionaires/oligarchs. At the end of the day this job boils down to getting more money/power for Benioff and company (his billions aren't enough, and it's your job to get him more!) There's a lot of bs values and "making the world a better place" -Bad leadership, it's a very top down leadership style place. Leaders make demands and don't take 'no' for an answer. It's not a environment where you can be successful, it's more of a 'how can I minimize how much I lose' every quarter/release/project/etc. Leadership does everything they can to avoid leaving paper trails. Lots of gaslighting, I remember 'wellbeing days' were created during the pandemic to deal with employee stress, and then later discontinued while being told how important wellbeing was, lol. -Tech monolith, really bad, really ugly tech stack. Also it's constantly changing (new teams, frameworks, org shifts, priorities, etc) and the expectation is that you simultaneously understand the big picture (which btw doesn't affect you), and be an expert on your area. jk, you're also supposed to be an expert on the big picture (it's impossible). The tech stack has gotten so bad due to years of neglect, overworked employees, and overloaded teams. -Stress, there's a tremendous amount of overwork, overcapacity, stress, etc. You'll very frequently come across individuals/teams/divisions that are way stressed out and it'll rub off on you. A lot of employees fear using their unlimited pto. If you aren't very healthy and diligent about dealing with stress this environment will crush you and you will burn out. Honestly, it's a really bad environment for mental health. You're always between a rock and a hard place on everything. There's always impossible expectations, and the reward for every accomplishment is more work assigned. Additionally, these impossible to achieve expectations lead to massaging the numbers/data to fit the expectations rather than hitting them naturally. -Under promotion, I've witnessed a lot of promotion skipping or hiring individuals at a level below their current ability.

This isn't the same company I joined over a decade ago. Of course companies change, but these changes recently are for the worse. The executive leadership team (ELT) has stopped listening to or caring about employees and their wellbeing. After telling investors that we flew past our goals, the ELT then cut our bonuses to 70% due to missing internal goals that 95% of the employees have no control over or visibility into. They pretend to listen but are so out of touch with reality and people making less than $1million per year that their "empathy" just sounds tone deaf. - Feeling scared of layoffs or decreased bonuses? Benioff will suggest that you take a 10 day tech detox to Bora Bora like he did. - Feeling the pinch by stagnant wages and inflation? Hyder will tell you he understands and then tell a story about buying a house using his signing bonus. - Do you think that your loyalty to the company means anything to the ELT? Nope! You're just as likely to be laid off, no matter how long you've stayed with the company, no matter how much lower your salary is compared to new hires (for reference, I make about $50k less than a new hire in my role and management says there's nothing they can do about it). - Feeling frustrated about needless layoffs? (Remember, we had a very profitable quarter!) Benioff will tell you to not worry about it. He'll also tell you to reach out to those that were laid off to make sure they're OK because we're one big "ohana!" He'll also claim that he takes full responsibility for the pain of the layoffs and he's holding himself accountable, which means he say those words, suffer no consequences, and then fly to Bora Bora. And anyone who thinks Salesforce still cares about its 1-1-1 philanthropy model is a sucker. It used to be pushed for all employees to take the 7 days of volunteer time and to make donations that would get matched. I haven't heard anyone in any level of management push for that anymore. It's just a marketing talk track at this point.