ServiceNow reviews

4.0

77% would recommend to a friend

(5,740 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Jul 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Stock price, cool platform, free t-shirts

Cons

Micro management, too much pressure for trivial tasks, Application development is too boring and pathetic. Very process heavy development. Too much waste of time. Company isnt going in right direction.

1.0
Jul 25, 2019

Toxic culture and cronyism is alive and well

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Growth and product. RSUs, unlimited PTO, free snacks/drinks

Cons

Expect micromanagement and cronyism; people hired with no experience in their space. Unwarranted promotions and high stress for people who have domain expertise and skills. However don’t expect to be rewarded with promotions for your work. Expect random firings and terrible treatment of you and your work.

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ServiceNow Response
6y
Thank you for sharing. We're glad to hear you appreciate our products and our growth. In the spirit of a growth mindset, we continually look to create great experiences for our employees, customers and partners. Part of our aspiration to become a great, enduring company is ensuring that we have fair, consistent standards for how we drive a performance-based culture. We believe that having regular, performance-based conversations, coupled with growth conversations, where managers coach, develop and talk to their team members, is how we’ll continue to drive continuous improvement, innovation, and grow ourselves and our teams.
1.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

stock price, although RSUs are just there to handcuff you

Cons

The approach is "we give them stock, they are our slaves". Toxic environment. "if we make them all work 60 hours a week, it will justify their RSUs". Do the homework on leadership... if your potential manager has a BA degree in fine arts, was hired by a buddy and technical depth is "learn javascript in 24 hours" ... approach with severe caution. Customers are incredibly unhappy with the product but "locked in"

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ServiceNow Response
6y
Thank you for sharing and we’re sorry to learn of your experience. At ServiceNow, we want to make the world of work, work better for people; that starts with creating great experiences for our employees. Operating in a high-growth environment can have its challenges, especially if you’re new and working to onboard. This is why we have been focused on creating a strong learning curriculum and providing resources to people managers, so they can lead and manage their teams to their full potential and help them balance work and personal lives. In our employee voice surveys, our scores on “having flexible work arrangements” has consistently been one of the highest scores, illustrating a core strength of our culture.
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Glassdoor has 6,678 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.