ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Nov 20, 2017

A rocket ship but leaking jet fuel

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing growth and customer traction. Product is solid although very dated user interface. A new emphasis on customer success.

Cons

Poor decision-making by management resulting in shifting priorities, low innovation, and high turnover. Maybe having the new CEO will fix this.

4.0
Nov 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Support technicians are treated well - the company offers generous benefits and a relaxed, social working environment. You will learn enough about ServiceNow after 1-2 years to move on to a higher paying consultant or admin job.

Cons

Employee churn is becoming a problem and workloads doubled over the three years I worked there.

4.0
Nov 19, 2017

Solid Company

Recommend
CEO approval
Business Outlook

Pros

Learn a ton, fast paced.

Cons

Things move extremely quick, steep learning curve.

Viewing 5317 - 5319 of 5,717 Reviews

Glassdoor has 6,654 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.