Question 1

Is Shell a good company to work for as a Customer Service?

Accepted Answer

Customer Service professionals working at Shell have rated their employer with 4.0 out of 5 stars in 36 Glassdoor reviews. This is an average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Shell.

Question 2

Does Shell pay Customer Service employees well?

Accepted Answer

Customer Service professionals rate their compensation and benefits at Shell with 3.3 out of 5 stars based on 36 anonymously submitted employee reviews. This is 16.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at Shell.

Question 3

How happy are Customer Service professionals working at Shell?

Accepted Answer

79% of Customer Service employees at Shell would recommend their employer to a friend. This rating has increased by 81% in the past 12 months. Customer Service professionals have also rated Shell with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 2.7 rating for career opportunities.

Question 4

What are the top reviewed jobs at Shell?

Accepted Answer

Cashier (333), Engineer (306), Business Analyst (302), Software Engineer (276), Project Manager (261), Manager (232), Intern (214), Analyst (212), Sales Associate/Cashier (158), Project Engineer (118), Financial Analyst (111), Process Engineer (106), Customer Service Representative (91), Data Engineer (90), Sales Associate (89)

Question 5

What are the pros of working at Shell according to real employee reviews?

Accepted Answer

"Good work life balance and effective WoW" ((in 1458 reviews)); "very ethic and good benefits" ((in 1015 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 743 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 683 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 679 reviews))

Question 6

What are the cons of working at Shell according to real employee reviews?

Accepted Answer

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 236 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 162 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 132 reviews)); "Slow career progression and lot of bias in promotions" ((in 120 reviews)); "poor leadership and direction" ((in 96 reviews))

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