Shell Customer Service reviews

4.0

79% would recommend to a friend

(36 total reviews)
avatar

Wael Sawan

4% approve of CEO

80% positive business outlook

Customer Service employees have rated Shell with 4.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Energía, minería e infraestructura pública industry (3.7 stars).

Reviews by job title

36 reviews
5.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Great staff Easy to work Pay well

Cons

There is nothing to say about it.

1.0
May 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothing. Massive waste of time.

Cons

If you make a mistake, they will punish you by cutting your hours. If youre not there 10 mins before your shift starts they take an hours pay off you. Long shifts, sometimes 8 hours in which you get a 30 minute break and if you stop any of the rest of the shift you will get told off. You are expected to stand at the till constantly, you're not allowed a chair cause they're terrified it might look bad to a mystery shopper if you sit to serve. If you get a mystery shopper and you only get the average pass score, you are humiliated infront of the rest of the staff and told that it's just not good enough. Lots of favouritism, people they like are allowed to be lazy and do what they like.

3.0
Jun 14, 2015
Recommend
CEO approval
Business Outlook

Pros

its an easy job and not hard work , always have overtime work

Cons

the money isnt grade as over petrol stations would pay alot more and been a manager isnt that great and it a long wy to get anywhere

Viewing 34 - 36 of 36 Reviews

Glassdoor has 17,586 Shell reviews submitted anonymously by Shell employees. Read employee reviews and ratings on Glassdoor to decide if Shell is right for you.