SoftwareOne reviews

3.6

58% would recommend to a friend

(1,336 total reviews)

Raphael Erb and Melissa Mulholland

70% approve of CEO

58% positive business outlook

SoftwareOne has an employee rating of 3.6 out of 5 stars, based on 1,336 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SoftwareOne employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jul 22, 2020

Toxic beyond belief - find elsewhere

Recommend
CEO approval
Business Outlook

Pros

flexibility in working hours, not much more.

Cons

Unfortunately this organisation has more cons than I could write about, from terrible management to lack of direction this place needs a serious change of management from the top down. Management sits on a cloud that can do no wrong, they are blind to their mistakes and nothing is ever due to poor guidance or faults of their own. All mistakes are by the sales team and there is no going back. I would hardly trust these people to run a lemonade stand let alone a global org. Normal growing pains are completely ignored like trying to a reseller business/procurement house in to a fully functioning MSP where we dont have any skills or reputation. pathetic one liners used as an attempt to motivate staff such as, moving the needle and focusing the lens. Easy to see when they have no actual thought or ideas on how to improve the Org and help the growth of sales. Simply telling your staff to "sell more" does not help in the slightest. Inductions/training or lack of is an absolute joke and anyone in management should be ashamed of this effort in training new staff - this has lead to nothing more than a bunch of potatoes sitting at their desks twiddling their thumbs wondering what they should be doing. Yes men and brown nosing is applauded and this is how to move up rather than actually focusing on performance or effort put in overtime. Crazy decisions by management without consulting or at least trying to understand how this will impact staff morale. For example an "independent" was brought in to survey staff to understand and get a feel for company culture and morale which was meant to be %100 confidential. Results were never fully shared with the team just a blanket statement as a whole focusing on the positives that came out of this exercise. Once this was complete this person was then brought in as a company director after the whole organisation opened up to them in confidence.... people are now reporting to a boss who they would have never of shared these feelings or thoughts with. In summary SoftwareOne has serious issues and is nothing but toxic and i would not recommend this for anyone until there is serious changes made.

avatar
SoftwareOne Response
5y
I am sorry that this was your experience - not what we want to achieve at all. Of course there are always 2 sides to a story however, if you are ever open to this and would be able to, I would love to talk to you in confidence about your personal view. Regardless I wish you every success in your future career. Best regards, John.
1.0
Jul 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Globally transforming....strong board of directors and global direction....intelligent acquisitions....unfortunately execution of objectives at Australian sub level is terrible. Australia cuts and slices global direction to fit own tastes. Wonderful array of sales clichés. Yearly kick offs are a hoot.

Cons

Career suicide. Your days become filled with defending clients from the nefarious will of management team. Comments back from clients include such nuggets as "All your managers care about is making money". "Zero consultative selling". "Please stop them from contacting me". "Are they desperate for business". Uninspiring, micro managing, soul destroying, megalomaniac. Surrounded by a bunch of weak willed 'yes' men and women. Tow the line or face the consequences. Ivory tower destined to fall. EBITDA is constantly chased on a monthly basis - leaves no room for consultative advice. Profit of people. Clients seen as accounts, not humans. Staff seen as disposable. Market perception is awful. Client satisfaction poor at best - management brush over this as growing pains / transformational necessity. Inexcusable. Culturally ruined. Needs a total overhaul.

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SoftwareOne Response
5y
Hey - thank you for the feedback, this is gift no matter how hard or disappointing to read. I know that Raphi is working on the overall APAC organisation but if you are open to it, we would like to hear from you directly and talk through the issues in confidence. Thanks, John.
1.0
Aug 20, 2019

Do Not Recommend

Recommend
CEO approval
Business Outlook

Pros

work from home, great core values, good folks (peers)

Cons

leadership is distant and arrogant, sales tools are non existing, very poor marketing, pay plan is not good, hard to understand and to track, difficult to get technical sales help for projects (constant turnover), adding solutions to sell without being able to deliver, training is terrible especially for inside people, outsourcing to other countries is failing miserably

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SoftwareOne Response
6y
Thanks for the feedback and it's great to see you feel the values in the group and within your peers. I'm genuinely sorry you feel the leadership is distant and arrogant. The EB have spent a significant amount of physical time in NORAM and the local leadership team seem to be investing even more with initiatives like the top 10 club, the pulse checks and of course the global engagement survey. We are in the middle of transformation as I am sure you know - this is not easy but we are constantly looking to improve so your feedback is invaluable. The compensation plan is globally standard and is commission based - we take feedback on this every year and had almost unanimously positive feedback on the 2019 plan - how can we help you understand this more effectively? Our investment in other countries to provide a flexible resourcing model and harness talent in these locations is an ongoing process - we believe it is the right one in an international / global economy and will continue to do this. The same culture you praise should provide you the platform to help us improve this. If you have the chance and you would be open to it - we would love to understand more detail and specific so we can either respond, review and improve or both. Thanks again, John.
Viewing 25 - 27 of 1,336 Reviews

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