Upper management doesn't care, find a good manager and be their barista and you will be happy. Don't have any hopes of promotion because that doesn't happen internally. No awards or celebrations of achievement (my store broke and became a two million dollar store for 5 years with no mention). Managers are made to feel less than at every opportunity. It's not a supportive environment it's a "find the fault" environment. As a manager you leave every day feeling like you are bad at your job even while succeeding in every aspect of measurement. Pay is disgusting, and even worse with reviews being taken away. There is zero work life balance, often even for shift supervisors, especially for management. They recently started forcing managers to have an employee appreciation day, which is so pathetic. Also as a customer (employee off duty) you'll find NO ONE can make your drink...something is going very wrong and they need to fix it. Awful names on cups was a cute "idea gone wrong" but it was only the beginning of the downslide I believe. Unfortunate for such an inspiring idea of a company.