Starbucks reviews

3.5

56% would recommend to a friend

(85,452 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,452 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Jun 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Starbucks offers a laid back work environment (sometimes), if you work under a good manager you can get a semi flexible schedule. If you love coffee this is the place for you!

Cons

Almost zero chances of moving past a supervisor position. You will find it very difficult and almost impossible to get time off. As of last summer Starbucks is no longer letting people take unpaid time off. Vacation hours accrue slowly and max out at 40 hours per year (if you work full-time). You won't get a day of past that. If you want any vacation (3+days) you must also give 1 months notice. If you want to request a day off you have to give the manager at least a month's notice. Under this new change if you want to take a weekend off at some point throughout the year, that is your vacation for the year, if the manager is by the books you will not get any more time off. If you have worked for the company for less than a year you will get absolutely no vacation time because vacation hours do not accrue until after you have been with the company a full year. Schedules can be flexible. Starbucks just switched to set schedules, which means you work the same days and hours every week. Now the managers know exactly how many people that they need to run the store. Once this system was implemented any employees who did not work enough hours per week or who did not fit into the schedule were fired. Set schedules are awesome, but there is a draw back: you are responsible for the days you work. There is no request off book. If you want to get a day off and do not have more than a month to notify your manager, you must find someone to cover that shift. But wait, there is no one to cover that shift because employees who could take that shift are now looking for new jobs. Another drawback is that you are stuck with that set schedule for 6 months. If you are a full-time college student you might try your luck somewhere else. I am a full time student of UC and I will have to find a new job before our next quarter starts because I cannot change the days I work. Starbucks is now becoming more sales driven than before. They tell us that we cannot give good customer service if you are not trying to sell the latest promotional item or drink. I sat through a shift supervisor meeting last month and was alarmed to hear that sales of special promotion items are now the majority of our yearly reviews. You will not get a full raise unless you can sell stuff.

3.0
Jun 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Fun people, nice environment, free drinks during work. Customers were generally easy going, nice to get to know them at times.

Cons

The senior management is VERY money-oriented. Anything they can do to make more money, they will do. Deceitful towards Baristas

2.0
Jun 4, 2010
Recommend
CEO approval
Business Outlook

Pros

- working in a team - customers - 'free' work environment

Cons

- unprofessional attitude of some (younger) team members - unrealistic expectations upper management - to much goal driven pressure and subsequent disregard for work-life balance - not getting overtime when 50-60 hour weeks are more the rule then the exception. - salary is to low for amount of work expected

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