Starbucks reviews

3.5

56% would recommend to a friend

(85,279 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,279 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
1.0
May 3, 2017

Hierarchical Mad House

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-You get your exercise going up and down stairs all day in the HQ building. You get more exercise walking potentially a mile away to find affordable parking. -You get a 30% discount on Starbucks food, bev and merch.

Cons

Starbucks is losing its culture. It's not a welcoming place to work. You are on your own from day one. Get ready to figure it all out for yourself. The culture is very passive aggressive and supremely hierarchical, though they don't think they are. God forbid you're not a VP at this company. If you're not a VP, you may as well be an indentured servant. The pay is not competitive but you get the privilege of working crazy hours and trying to meet impossible goals for people who are never happy, but it's Starbucks, so you should be grateful, damnit. If you're not grateful, there are other people who want the brand on THEIR resume and you can be replaced. That's the message at Starbucks.

2.0
Oct 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Work with highly creative designers. 9-5 hours mostly, desk are empty by 6pm.

Cons

Very top heavy management. Managers are more valued than creatives. Too many middle managers without a clear vision for creative directions. Designers churning out designs only to be rejected at the top because there's no transparency and creatives are not allowed to present their work to the decision makers. If you come in as contract, Starbucks uses talent reps such as Filter, The Creative Group, Aquent..etc. So there is no negotiating your wages. The hourly rate is pretty low for such a world known brand and will keep paying people lower than standard wages because they know people will take it just to get Starbucks on their resumes and/or told don't worry this gets you in then you'll have a chance at salary...but when I was there there were many contractors working for them for a year or more never offered salary. One was even told not to apply. I was told to apply by my manager only to get rejected after working with my team for 7 months and getting glowing reviews. If you're a strong-minded, rational female you will struggle here.

3.0
Aug 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Howard leads with strong values to help the partners reach their potential. The College Achievement Plan is a remarkable benefit for those seeking to complete their bachelor's degree. Most people and teams are great to work.

Cons

Benefits for education beyond a bachelors degree is lacking. IT managers and executives do not share values and are not typically trustworthy. Moving to offshore model. Promotions are based on perception (360 feedback), not based on the complexity and quality of actual work delivered.

Viewing 136 - 138 of 85,279 Reviews

Glassdoor has 90,986 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.