Starbucks reviews

3.5

56% would recommend to a friend

(85,293 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,293 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Mar 19, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits are outstanding. The culture is what you and your coworkers make of it. The relationships you can build are fantastic, with both customers and coworkers. When things are good, they are good. Howard Shultz is a great company leader. This is a great company if you're not hoping to build a career beyond the SM role - the stability is there and you have the flexibility to move anywhere in the country and transfer, that's huge.

Cons

As a store manager its hard to capture all of the cons, most significant is that you aren't really a manager of anything, you are a barista 95% of the time. Managing amounts to scheduling, ordering, interviewing, writing and executing reviews, attending district meetings, having to sit with your DM on store visits and training, and because the expectation is that you are a barista for 36 hours a week you work far more than 50 hours, unless you learn to manipulate your labor which a lot of folks do. Looking at the average salary of the SM position and calculating your hourly rate is disheartening. In retail it's pretty common to change retail sets regularly, Sbux does it every 6 to 9 weeks and because of the labor model it's typically the SM doing it after their shift. With every retail set comes crazy goals for selling different beverages and coffee - this is asinine when you take into account that most regular customers get the same thing every day. The gossip is impressive, and I don't mean in a good way. District managers in the Dallas area are amazingly susceptible to engaging in this gossip - it would be comical if it weren't just sad. The starting pay for baristas is embarrassingly low, and tops out at 10.00, trying to attract good people and keep turnover low when you have to offer 7.50 an hour to start is difficult. There is rarely (and I mean like winning the lottery rare) any real promotion opportunity beyond SM, and forget about trying to pursue a path outside of operations, it doesn't happen, seriously I saw it happen 2 times in more than 12 years. Increasingly you have middle and upper levels of management that are not "Starbucks" people (promoting out of the store isn't happening), so the culture is shifting rapidly and not in a good way. It used to be about the people first, now its become just another retailer chasing the numbers carrot, and that's sad. What made Sbux different was that it didn't fall into the numbers trap. Back in the day it was known that the numbers come if you put the people first (and not the customers above the partners), why that has changed I don't understand because it wasn't broken.

2.0
Jan 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Bean stock program and

Cons

Upselling products. Immense pressure from head office to achieve dream targets. Rude customers. Rude managers. Not allowed to call in sick if your leading a shift. Not enough labour staff being stretched to the limit. No existence of work life balance. No overtime pay. Sometimes 7 day weeks

1.0
Dec 19, 2013

Overworked, bad management

Recommend
CEO approval
Business Outlook

Pros

The job itself is pretty fun, customers can be great, free coffee. It really depends on the management. If the person interviewing you doesn't seem friendly, don't take that job.

Cons

If you get a manager who is mean, the shift supervisors she chooses to hire will also be bad You will be underpaid and overworked From my personal experience, I was bullied by the management, and her favorite shift supervisors. They say you can move up in the company, but that's false. If you think moving up to less than 12/hour for a supervisor is success, then you've found the right place. The coffee is bad, and once you see how it's really made, you won't want to shop at starbucks again

Viewing 214 - 216 of 85,293 Reviews

Glassdoor has 91,003 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.