Starbucks reviews

3.5

56% would recommend to a friend

(85,346 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,346 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
1.0
Apr 6, 2021
Recommend
CEO approval
Business Outlook

Pros

3 free beverages per shift (that you probably won't have time to drink).

Cons

Underpaid and overworked, you'll be a barista (not really, the machines are automatic), cashier, dishwasher, handyman, janitor, security guard, HazMat (when people smear feces on the bathroom walls), pest control and verbal punching bag (birthplace of Karen). This company pays males more than females. They enable rude customers to be verbally abusive to employees, giving the abusers free drinks. Management and District managers will always take the customer's side, no matter what racist, sexist or threatening comments they make to the barista. Management would rather lose an employee than a nonpaying customer. If you get a raise once every five years (cost of living), it will be ten cents.

4.0
Mar 25, 2021

A great barista gig

Recommend
CEO approval
Business Outlook

Pros

Starbucks offers great benefits and perks to partners, even if you only work part time you are eligible. Obviously you get free coffee and a free food item when you work which I've really enjoyed. I appreciate that Starbucks genuinely lives up to its values of caring for partners and customers. Starbucks also ethically sources it's food and coffee. I love that their healthy food options don't sacrifice flavor - all their paninis are tasty.

Cons

Due to the customizable nature of Starbucks menu, it takes longer to make many of their drinks than a place with a smaller menu would take. Thus, lines are long and wait times are long but it's a rhythm you'll learn. The impetus to both connect with customers and get them their order and have them out the window (in the drive through) in a set amount of time is hard to achieve. The learning curve is steep for the amount of time you have to learn before being tossed into the fray. This is less relevant for quieter stores - mine is always slammed and I only work 2 days a week so it took me a long time to feel comfortable on all positions.

3.0
Jan 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Social responsibility, inclusion & diversity, decent health insurance, free lb of coffee every week, discount, free spotify, decent PTO package, decent bonus program, great product you can be proud of.

Cons

Extremely vague process for developing up, favoritism, culture varies between regions, COVID call offs eliminate all days off/unplug time, nights and weekends required every week, bosses call/email/text on days off, raises are small, no education benefits unless you don't have a bachelor's degree (no MBA assistance etc), hourly pay very low so difficult to retain good people. Your boss makes or breaks your experience. There are unfortunately some leaders that are bullies that do not value work/life balance.

Viewing 262 - 264 of 85,346 Reviews

Glassdoor has 91,060 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.