Is T-Mobile a good company to work for as a Customer Service Representative/RSA?

Customer Service Representative/RSA professionals working at T-Mobile have rated their employer with 4.7 out of 5 stars in 102 Glassdoor reviews. This is a higher than average score with the overall rating of T-Mobile employees being 3.6 out of 5 stars. Search open Customer Service Representative/RSA Jobs at T-Mobile now and start preparing for your job interview by browsing frequently asked Customer Service Representative/RSA interview questions at T-Mobile .

Does T-Mobile pay Customer Service Representative/RSA employees well?

Customer Service Representative/RSA professionals rate their compensation and benefits at T-Mobile with 2.5 out of 5 stars based on 102 anonymously submitted employee reviews. This is 43.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/RSA salaries at T-Mobile.

What are the top reviewed jobs at T-Mobile?

Mobile Expert (3043) , Sales Associate (1267) , Retail Sales Associate (1130) , Sales Representative (754) , Customer Service Representative (700) , Retail Store Manager (670) , Retail Associate Manager (546) , Account Executive (378) , Manager (314) , Store Manager (298) , Retail Sales Representative (270) , Sales (207) , Software Engineer (195) , Assistant Manager (165) , Account Expert (157)

What are the pros of working at T-Mobile according to real employee reviews?

"Mobile benefits are great and I could imagine someone working at HQ is very happy with life because of them." ((in 3371 reviews)); "Pay is good and bonuses used to be better but are still good extra income if you meet metrics." ((in 2169 reviews)); "This is a company with a great culture and a set of policies that are very positive for employees." ((in 957 reviews)); "So many great people that work here Positive results in the past few years have created good momentum" ((in 783 reviews)); "Making commission was good but not consistent" ((in 673 reviews))

What are the cons of working at T-Mobile according to real employee reviews?

"Poor Management Unprofessional You might get unlucky and get a manager that doesn't know what he is doing and the employees suffer" ((in 945 reviews)); "Bad manager who has no idea what is going on a day to day basis?" ((in 524 reviews)); "Executive Management and Senior Leadership is lacking direction and does not back you up or provide any constructive coaching." ((in 381 reviews)); "They expected workers to work long hours and meet quotas while receiving no help from management." ((in 334 reviews)); "Bad upper management not considerate" ((in 298 reviews))

T-Mobile Customer Service Representative/RSA reviews

4.7

37% would recommend to a friend

(102 total reviews)

Srini Gopalan

2% approve of CEO

37% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service Representative RSA employees have rated T-Mobile with 4.7 out of 5 stars, based on 102 company reviews on Glassdoor. This indicates that most Customer Service Representative RSA professionals have an excellent working experience there. T-Mobile is rated 32% above average by Customer Service Representative RSA professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

102 reviews

5.0

Aug 16, 2015

good benefits for part timers

Rsa

Recommend

CEO approval

Business Outlook

Pros

get benefits for part timers

Cons

terrible management that only covers themself

4.0

Aug 1, 2015

One of the better low skilled jobs

Rsa

Recommend

CEO approval

Business Outlook

Pros

Flexible hours. Great earnings potential for part-time. Decent health benefits, decent 401K, great tuition reimbursement program.

Cons

The initiatives and values espoused by management do not align with the "Uncarrier" values presented to consumers. Culture and work environment vary greatly based on store management and overall management of the market you work in.

5.0

Jul 12, 2015

Great place to work

Rsa

Recommend

CEO approval

Business Outlook

Pros

Love working here. Great environment to shape your selling skills while conquering self set milestones

Cons

Depending on the stores, you may be standing up for 8 hours straight-- but that comes with the territory!

Viewing 58 - 60 of 102 Reviews

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T-Mobile Customer Service Representative/RSA reviews

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good benefits for part timers

One of the better low skilled jobs

Great place to work

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