T-Mobile reviews

3.6

62% would recommend to a friend

(23,158 total reviews)
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Srini Gopalan

50% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,158 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
4.0
Feb 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Easy to Bonus, Great pay, Parties, Free snacks, Cafe, Gym, Mini Theater, Free Coffee, Nice people, Prizes, Contest, Free swag, Great people, Benefits, Really good discount on phone plan, Events, CEO, lots of schedule options, child care help, Great company.

Cons

Lots of pressure, numbers game, egos, stressful, angry customers, tedious days, schedules change which is hard if you don't get your top pick, sometimes aggressive co-workers or those who have tantrums can get their way more because coaches don't want to listen to them anymore. Honestly everything about the company is great, except for the actual work which is heinous. Takes a certain personality type.

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T-Mobile Response
8y
Thank you for sharing your thoughts. Our team members are at the center of why we’ve been recognized as one of America's Best Places to Work, so we do everything we can to take care of them. Your leaders are open to feedback, so we encourage you to continue with the open dialogue. Thank you for all you do for our customers! --Your T-Mobile Careers Team
1.0
Jan 30, 2018

Offers Resolution Team

Recommend
CEO approval
Business Outlook

Pros

I have met some great people.

Cons

Okay so this may be lengthy but it’s worth the read, I promise. I have worked here at the meridian call center for almost TEN YEARS. A whole decade. In that time I have had my ups and downs. But overall I didn’t hate it. However, in 2011 I was diagnosed with Anxiety disorder which I managed fairly well being on FMLA a few times. As of October 2017 I began having SEVERE debilitating panic attacks 3-5 times a week and went on leave in Dec. Long story short my disability claim was approved for 30 days only. Then denied because they said that MAYBE I wasn’t really disabled, I just had the wrong type of job. I provided an additional 60 pages of medical records in addition to the 10 pages provided by two Drs initially. It was STILL denied. I have up to 4-5 appointments a week to maintain my mental heath and the point here is....Tmobile doesn’t give a crap. The third party “clinician” they use to make these decisions doesn’t give a crap. After almost TEN years of loyal service this company they forced me to disclose vulnerable medical record information (which included office notes from my counselor) and they STILL couldn’t stand to pay me 400 measley dollars a week so I can survive and get better. The worst part is that if I had cancer or a broken leg this would be a different story. It’s because it’s mental health. The taboo. Because you can’t SEE it. It’s discriminatory in the worst way. So no, I don’t have anything good left to say. I feel defeated and discriminated against to say the least. And at worst they have made my disease worse. My experience has been horrrible. Don’t buy the hype. Free T-shirt’s and lame parties aren’t worth it. Because when you NEED them they aren’t there. Not even after ten years.

3.0
Jan 26, 2018

Commission Pay

Recommend
CEO approval
Business Outlook

Pros

One of the leading competitors in its industry. Competitive products and plans.

Cons

For the amount of work put in, pay is minimum wage plus very minimal commission pay. Commission is made off plans and accessories. Not Phones.

Viewing 307 - 309 of 23,158 Reviews

Glassdoor has 24,537 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.